Guest Services Coordinator

2 weeks ago


Tampa, Florida, United States Php Management Full time

As a Guest Services Coordinator, you are essential in crafting memorable experiences for our residents and visitors at Php Management. Your role transcends traditional concierge duties, as you are the designer of effortless interactions, skillfully merging the joy of welcoming guests with the expertise of adhering to operational standards. Your mission is to foster an atmosphere that radiates hospitality and security, ensuring a welcoming environment for all.

Key Responsibilities:

  • Embrace a variety of dynamic tasks while warmly greeting residents, providing clear instructions, and upholding community guidelines.
  • Engage with customers by addressing inquiries, resolving minor issues, and welcoming feedback in a composed and professional manner.
  • In a fast-paced setting, respond promptly to unexpected situations with a calm and professional attitude.
  • Contribute to a collaborative team environment focused on safety and guest satisfaction.
  • Participate in physical activities, including moving equipment and conducting regular patrols.
  • Manage multiple tasks simultaneously, including checklists and daily operational protocols.
Qualifications:
  • Must be at least 18 years old.
  • Effective communication skills, with the ability to make swift decisions and adhere to safety protocols.
  • Willingness to work flexible hours, including weekends and overnight shifts.
Education and Experience:
  • High School Diploma required.
  • Strong verbal and written communication abilities.
  • Proficient in Microsoft Office Suite or similar software.
  • Demonstrated problem-solving and critical thinking capabilities.
  • Positive demeanor with the capacity to remain adaptable and patient.
  • Exceptional organizational and multitasking skills.
  • Strong administrative capabilities.
At Php Management, we take pride in offering a competitive salary based on experience, a comprehensive benefits package that includes health, dental, and 401(k) options, opportunities for professional growth, and a collaborative, inclusive workplace.

Become a vital part of our mission to create a secure, inviting, and vibrant community. Your commitment and positive outlook will enhance the exceptional experiences of our residents and guests.

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