Intake Coordinator- Pace
1 month ago
PRIMARY FUNCTIONS
- Receives and generates referrals from agency staff and community sources.
- Follows up with all potential participants and referrals regarding program enrollment.
- Responsible for explaining the PACE program, either by telephone, electronically, or in-person to interested persons including candidates for enrollment, caregivers, or others in the community interested in the PACE program.
- Explains all provisions of the PACE program to potential participants and their family/caregiver prior to the signing of any authorization forms and/or assessments.
- Ensures that prospective participants understand that joining the PACE program is strictly voluntary and that they can disenroll at any time.
- Verify current program eligibility as stated in state and federal regulations.
- Responsible for completing only the enrollment sections of documentation that is not completed by either clinical or other interdisciplinary group members or operations.
- Participates in the participant/family enrollment meeting and is responsible for answering non-clinical questions regarding patient rights and other program regulations.
- Responsible for maintaining accurate documentation for all intake/enrollment of participants.
- Provides any additional (relevant) information to the Interdisciplinary Team that the prospective participant and/or the caregiver may have disclosed prior to enrollment in order to provide a more comprehensive initial evaluation.
- Responsible for filing documentation to coordinate initial assessment of potential participants
- Participates in the participant/family enrollment meeting and is responsible for answering non-clinical questions regarding patient rights and other program regulations.
- Responsible for maintaining accurate documentation for all intake/enrollment of participants.
- Provides any additional (relevant) information to the Interdisciplinary Team that the prospective participant and/or the caregiver may have disclosed prior to enrollment in order to provide a more comprehensive initial evaluation.
- Responsible for filing documentation to coordinate initial assessment of potential participant.
- Maintain open line of communication with Program Management and updates relevant information as it occurs
- Adheres to all State, Federal, and Company regulations and policies pertaining to marketing activities for the PACE program.
- Provides excellent customer service at all times to internal and external customers.
- Recommends and upon approval, implements new/revised policies, procedures, and systems for the program that improve efficiency, effectiveness, and minimizes loss ratio.
- Performs a;; other duties as assigned by manager
QUALIFICATIONS
Bachelor’s degree or above, preferably in Social Work. Master’s degree preferred.
3-5 years of experience in Social Worker with at least one year of experience working with frail elderly and their families is required. Preferably in a healthcare or community agency setting.
Strong communication skills, including face-to-face, telephone, and computer skills
Strength in attention to detail and organization.
Must be able to interact successfully with patients, families and other agencies to present a positive and professional image.
Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload.
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