Client Intake Coordinator

2 weeks ago


Virginia Beach, Virginia, United States Melone Law PC Full time
Job Overview

Position Title: Intake Specialist

Location: Remote

Company Overview:
Melone Hatley, PC is a distinguished family law firm recognized for its commitment to excellence and client service. With multiple locations across Virginia and North Carolina, we have earned accolades as one of the fastest-growing law firms in the United States. Our firm is dedicated to providing top-tier legal services in family and estate planning law, ensuring that our clients receive the utmost care and attention throughout their legal journey.

Role Summary:
We are in search of a detail-oriented and proactive Intake Specialist to enhance our team. This role encompasses various administrative and clerical responsibilities, requiring a candidate with exceptional organizational skills and effective communication abilities. The Intake Specialist will manage client interactions, facilitate new client intakes, and support daily operations to ensure a seamless workflow.

Key Responsibilities:

  • Call Management: Handle incoming calls, direct inquiries appropriately, and conduct follow-up communications.
  • Appointment Coordination: Schedule and organize meetings for clients and attorneys efficiently.
  • Document Management: Prepare and distribute necessary correspondence, including emails, letters, and memos.
  • Database Oversight: Maintain accurate and up-to-date client information and contact lists.
  • Filing System Administration: Organize both digital and physical filing systems as needed.
  • Policy Compliance: Ensure adherence to office policies while assisting in the preparation of reports.
  • Supply Coordination: Monitor inventory and order office supplies as required.
  • Client Interaction: Act as the primary point of contact for clients, delivering exceptional service and support.
  • Collaboration: Work closely with management to address requests and manage inquiries effectively.

Required Skills and Qualifications:

  • Communication: Strong written and verbal communication skills.
  • Organizational Skills: Proven ability to manage multiple tasks and prioritize effectively.
  • Attention to Detail: High level of accuracy and problem-solving capabilities.
  • Technical Skills: Proficient in office software, including MS Outlook, Word, Excel, and practice management tools.
  • Time Management: Excellent ability to manage time and prioritize tasks efficiently.
  • Education: High school diploma required; experience in administrative roles is preferred.

Benefits:

  • 401(k) Plan
  • Comprehensive Health, Dental, Life, and Vision Insurance
  • Paid Time Off

Work Schedule:
This is a full-time position with an 8-hour shift. While on-site attendance is preferred, there is flexibility for remote work as necessary.

If you are a motivated individual with a passion for family law and a desire to contribute to a supportive team environment, we encourage you to consider this opportunity.



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