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Relationship Manager
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Client Relationship Manager
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Relationship Management
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New York, New York, United States HSBC Full timeJob description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a...
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Client Relationship and Sales Specialist
3 days ago
New York, New York, United States Liberty Management Full timeClient Relationship and Sales SpecialistThe Client Relationship and Sales Specialist plays a pivotal role in overseeing all facets of account management within the Telecom Division. This role necessitates collaboration with multiple departments including Advertising Sales, Sales, Marketing, and Customer Support to guarantee seamless communication and...
Customer Relationship Management Consultant
2 months ago
We are seeking a dedicated and knowledgeable CRM Consultant to join our team. The Consultant will be responsible for designing, implementing, and managing CRM solutions that meet client needs and improve overall customer engagement. The ideal candidate will have a deep understanding of CRM principles, experience with CRM software platforms, and the ability to deliver tailored solutions that maximize business value and customer satisfaction.
Roles and Responsibilities:
- Collaborate with clients to assess their CRM needs, business goals, and customer engagement strategies to develop customized CRM implementation plans.
- Lead CRM system implementations, including system configuration, data migration, integration with existing systems, and user training.
- Conduct comprehensive CRM assessments and audits to identify gaps, inefficiencies, and opportunities for improvement in current CRM practices.
- Develop and execute CRM strategies that optimize customer lifecycle management, segmentation, and personalized marketing initiatives.
- Provide ongoing CRM support and troubleshooting, addressing client inquiries, system issues, and user concerns in a timely manner.
- Analyze CRM data and performance metrics to measure effectiveness, identify trends, and make data-driven recommendations for continuous improvement.
- Collaborate with cross-functional teams including sales, marketing, and IT departments to align CRM initiatives with overall business objectives and strategies.
- Stay informed about CRM industry trends, best practices, and emerging technologies to provide strategic consultancy and recommendations to clients.
- Support business development efforts by participating in client meetings, proposal writing, and presenting CRM capabilities and case studies.
Compensation:
- Competitive salary commensurate with experience.
- Performance-based incentives or bonuses based on client satisfaction and project success.
- Comprehensive benefits package including health insurance, retirement plans, paid time off, professional development opportunities, and other perks.
