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Relationship Manager
1 month ago
Reports to
Chief Growth Officer
About the role
The Relationship Manager is responsible for developing long-lasting business relationships to help Advanced DRI achieve sales growth. Responsible for generating new business and maintaining existing business through relationships with Facility Directors, Chief Engineers, General Managers, VP, C-Suite- level decision makers, and other industry leaders and influencers.
Cultivates strong professional relationships with our referral sources and trade partners by analyzing the market, identifying viable target clients, reaching decision-makers, and utilizing a consultative sales style to turn prospects and leads into accounts and sales.
Essential Duties and Responsibilities
- Cultivates connections and relationships with commercial decision-makers, centers of influence and referral partners to grow a portfolio of commercial accounts that have a high propensity to call ADRI when they experience a damage event or environmental disaster.
- Responsible for stewarding existing client/partner base, and creating new account relationships.
- Manages the entire sales cycle from identifying prospects, to formalizing customer relationships and stewarding the customer experience.
- Delivers effective, consultative sales meetings in-person.
- Plans and manages appointment schedules.
- Maintains exceptional internal and external customer communication and accurate sales documentation.
- Provides professional after-sales support to enhance the customer's experience.
- Meets/exceeds monthly sales quotas and goals.
- Creates sales activity reports.
- Analyzes and implements business development opportunities and strategies.
- Identifies and initiates contact with target customers and influencers such as facility executives and owners, operations leaders, property management professionals, insurance agents, insurance adjusters, plumbers, realtors.
- Visit job sites and collaborates with project managers and operations colleagues to support customer experience excellence.
- Actively participates and networks in industry-related trade organizations promoting the company services.
- Makes presentations to small groups.
- Reinforces relationships with new and existing customers.
- Ensures compliance with safety policies and procedures at all times.
- Professionally represents the Advanced DRI Values.
- Have fun and drive a growing business
Performance Indicators
- Maintain and update CRM after each call. Complete notes in CRM or Dash software daily.
- Maintain a strong cadence of professional sales activity from week to week.
- Follow up on leads within 24 hours.
- Participate in networking events and develop relationships with potential customers.
- Convey positive image of the company.
- Seek information and knowledge on new issues.
- Follow company policies and procedures.
- Make cold calls and deal with customers face to face, while demonstrating good listening skills, poise, tact, and diplomacy.
- Demonstrate persuasive and professional written and verbal communication skills.
- Wear appropriate business attire with identification badge at all times.
- Participate in overall strategic planning of the company.
Job Requirements
- Bachelor's degree or equivalent experience.
- Minimum 2 years B2B sales experience, preferably selling a service.
- Majority of time is spent on outside sales calls, may be required to work occasional evenings and weekends.
- Experience selling to insurance agents, small service contractors, property and facility managers/property owners preferred but not required.
- Excellent sales and communication skills.
- Proficiency in Microsoft Office software (i.e Word, Excel, PowerPoint and Exchange, google).
- Willingness to work flexible hours as required by the position.
- Marketing and customer service experience.
- Strong analytical skills.
- Professional appearance and decorum.
- Results-driven attitude and a self-starter.
- Ability to work in a fast-paced environment and handle multiple competing tasks and demands.
- Strong verbal and written communication skills.
- Excellent organizational skills and strong attention to detail.
- Must follow procedures outlined in the Employee Handbook.
Company Description
Advanced Disaster Recovery, Inc. (DRI) is widely regarded as the expert firm to call - day or night - to halt and remediate environmental emergencies and to restore homes and other spaces to their pre-damage conditions. Our experts provide emergency recovery services for wind, fire, smoke and water damage, catastrophe response, contents restoration, environmental issues, mold remediation, healthcare and environmental services, flooding repair and construction services.
