Infrastructure Project Coordinator
2 weeks ago
ESSENTIAL DUTIES
- Provide operations support and technical support for all current and future Global IT systems
- Manage all Global IT shipments from purchase to delivery at final destination
- Supports end users with incident reporting and investigation pertaining to data center equipment
- Adherence to the administration of Client's Global IT security policies, procedures, best practices, and established standards
- Participate in IT Infrastructure monitoring and updating ServiceNow as needed for project tasks
- Execution / monitoring of tickets and status from the following systems: CloudIQ, ServiceNow, Equinix, VMWare Customer Connect, Lucidia and Dell various portals
- Provide management with ways to improve administration, monitoring, reporting, and standard operating procedures
- Evaluate data center infrastructure operations regarding life cycle management
- Identify, submit tracking and monitor through the system all RINGIs and AFC's for the Global IT infrastructure division
- Design, create, a document repository to organize and maintain all Global IT electronic documents not limited to infrastructure design, current state, contracts, SOWs job descriptions, products,
- Manage current infrastructure equipment inventory levels by tracking purchases and decommissions
- Provide tactical and strategic input for overall data center planning and related projects to include utilization of technology for cost savings or enhanced productivity
- Work with vendors to assist with data center capacity and high availability requirements
- All other duties as assigned
- Associate degree or work experience
- 2+ years of IT experience with a mixture of the following:
- IT project management or coordinator
- IT operations management or coordinator
- Data center industry experience preferred
- Demonstrate the ability to create cohesiveness of quality across all data center operations
- Identify risks, offer mitigation strategies and manage the hurdles that can occur in operations
- Preform that ability to escalate issues as appropriate and help ensure tradeoffs and priorities are well-understood
- Experience working with shifting time zones
- Heavy Experience with Microsoft O365 projects
- Experience with Service Now is a huge plus
- Experience in a global IT environment is a plus
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