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Event Coordination Specialist

2 months ago

Noblesville, Indiana, United States Michaels Full time

Position Overview

The role of the Events Coordinator involves planning, organizing, and executing engaging events within a retail environment. This includes a variety of activities such as children's birthday celebrations and craft workshops, ensuring a memorable experience for all participants.

Event Management Responsibilities

  • Oversee the planning and execution of multiple events simultaneously, including children's parties and various craft-related activities.
  • Foster a lively and creative atmosphere for clients of all ages, ensuring a fun and engaging environment.
  • Instruct and guide participants in completing craft projects, including activities like face painting.
  • Implement additional party features such as goody bags and balloons, adhering to company standards.
  • Maintain clear communication regarding events with clients and store personnel.
  • Handle administrative tasks, including responding to inquiries and managing event-related paperwork.
  • Adapt event plans based on client feedback and requirements.
  • Prepare contingency plans to address any unforeseen circumstances.
  • Ensure client satisfaction throughout the event process.
  • Maintain cleanliness and safety standards before, during, and after events.

Customer Service Duties

  • Assist customers in locating products and provide effective solutions to their needs.
  • Deliver a prompt and friendly checkout experience.
  • Engage customers regarding the benefits of loyalty programs and assist with enrollments.
  • Educate customers about feedback opportunities through surveys.
  • Support various sales processes, including online order pickups and store shipments.
  • Participate in inventory management and product stocking activities.
  • Ensure merchandise is well-organized and displayed according to company standards.
  • Contribute to loss prevention and safety initiatives.
  • Follow established procedures and company policies to ensure compliance with regulations.
  • Interact with customers and team members in a respectful and positive manner, promoting a collaborative environment.
  • Assist in maintaining store cleanliness and organization.

Qualifications

  • Energetic and enthusiastic personality.
  • Ability to manage stress and interact effectively with diverse individuals.
  • Strong interpersonal and communication skills.
  • Experience in organizing events for children is preferred.
  • Excellent organizational and problem-solving abilities.
  • Prior retail or customer service experience is required.

Physical and Work Environment Requirements

  • Ability to stand for extended periods and move throughout the store.
  • Regularly bend, lift, carry, reach, and stretch.
  • Capable of lifting heavy items and accessing high shelves.
  • Work in a public retail setting with varying climate conditions.

Michaels is committed to fostering an inclusive environment for all team members and customers.