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Operations Manager

1 month ago

Kent, United States Apex Facility Resources (Space Planning, Office Furniture, Office Moving, Storage) Full time

Job Summary:

 

The Operations Manager will oversee all warehouse and distribution functions, including warehousing, delivery, customer storage, refurbishing, project management, inventory, and facilities. They will coordinate and supervise daily warehouse and delivery activities, ensuring products are received, stored, and delivered in line with company service and cost objectives. Additionally, the Operations Manager will manage labor, field services, and warehouse personnel, focusing on productivity, quality control, and safety. They will serve as a company representative to internal and external customers, and fulfill supervisory responsibilities such as hiring, training, performance management, and employee motivation. Collaborating with the COO, the Operations Manager will also organize the company budget and oversee maintenance of grounds, buildings, and equipment.

 

Essential Functions:

 

General Duties and Responsibilities


·        Provide full supervision and leadership to all field crews, including subcontractors, ensuring projects are completed on time, within budget, and as per schedule.

·        Develop and document "Best Practices" for field services and warehouse processes.

·        Actively mentor and develop employees to reach their full potential, fostering a culture of empowerment and excellence.

·        Develop installers into leads, handle crew disputes promptly, and coach and develop crew members as needed.

·        Conduct regular visits to projects, interfacing with leads, field crews, and customers to monitor progress and ensure quality standards are met.

·        Implement ongoing training and development programs for warehouse and field services staff.

·        Partner with the COO to develop and revise field procedures, ensuring adherence to installation policies.

·        Collaborate with sales, coordination, design, and project management departments to analyze and plan installations effectively.

·        Manage and track key performance indicators (KPIs) to drive operational efficiency.

·        Oversee equipment utilization, trucking activities, product staging, loading/unloading, and product inventory control.

·        Ensure accurate cycle counts, maintain security of building locations, and oversee shipping/receiving operations.

·        Maintain facility and equipment, implement safety, security, and sanitation programs.

·        Uphold company policies and procedures, adhere to quality standards, and address any observed quality issues promptly.

·        Conduct internal and external quality surveys and ensure compliance with all required codes and regulations.

·        Hire, train, and evaluate warehouse personnel, conduct performance reviews, and oversee PTO requests.

·        Conduct monthly 1:1 meetings and annual reviews with team members, promoting professional growth and development.

·        Communicate effectively with internal and external stakeholders, present operations capabilities to customers, and attend operations team meetings.

·        Represent the company's core values and promote a culture of excellence and teamwork.


 Processes/Procedures

 

  • Ensures that industry standards receiving procedure and documentation are followed, including proper freight claim procedures
  • Responsible for enforcing the adherence to all DOT regulations regarding vehicles
  • Responsible for enforcing all OSHA requirements, ensuring warehouse space and procedures support a safe environment for personnel and material
  • Provides necessary safety education, including OSHA, DOT, HAZMAT, monthly safety meetings, videos etc. Has overall safety responsibility for both warehouse and field services personnel.


Qualifications:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 


·        Excellent communication skills

·        Positive management and leadership style that empowers others to want to do great things

·        Exhibit strong leadership skills; experience successfully supervising and directing teams

·        Proficient in building and handy with tools. Able to read blueprints and “build” drawings

·        Excellent organization and time management skills

·        Ability to learn new software quickly (CORE Snaptracker)

·        Proven ability to effectively manage multiple projects amid changing priorities in a fast-paced environment and produce outstanding results

·        Effective customer service and conflict resolution skills

·        Excellent analytical and problem-solving skills

·        Maintaining Safety mindset at all times

·        Able to pass a felony background check and drug screening for “illegal drugs” as recognized in the state of Washington

·        A college degree is preferred or a combination of education and 3 or more years of applicable experience

·        High school diploma or equivalent required

·        Must have a valid WA driver's license and reliable transportation



Experience/Training/Certification:


·        Knowledge of office furniture systems,

·        Ability to use technology at an above-average level, and utilize it to enhance their job performance

·        Exceptional organizational skills,

·        Able to lift 75lbs or more with the help of equipment,

·        Communicates effectively in English both orally and in writing

·        MS Office Suite required.


 Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.


While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear.


This job description is not an exhaustive statement of duties, responsibilities, or requirements and does not preclude management’s authority to add or change duties or responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties. Individuals requiring accommodation should contact a Human Resources Representative.