Service Operations Manager
2 weeks ago
Job Overview
Position: Service Operations Manager
Compensation: Competitive and based on experience
Our client, a prominent automotive dealership, is seeking a skilled and accomplished Service Operations Manager to lead their service division.
Key Responsibilities:
As the Service Operations Manager, you will be responsible for:
- Overseeing all facets of the Service Department's functionality
- Analyzing customer satisfaction metrics and feedback
- Driving and enhancing the performance of service department personnel
- Coaching and inspiring your team to foster long-term employee satisfaction and career growth
- Managing departmental expenses effectively
- Tracking performance against established targets and budgets
- Overseeing the recruitment process as necessary
- Conducting performance evaluations to pinpoint areas needing improvement and implementing targeted marketing strategies
- Regularly reviewing Service KPIs to monitor performance and identify trends
Qualifications:
The ideal candidate will possess:
- Proven experience as a Service Operations Manager or in a similar role with a successful track record
- Strong leadership skills and the ability to represent the brand effectively
- A demonstrated history of career stability
In return, you will enjoy working in top-notch facilities with a company that offers long-term career advancement opportunities and a rewarding compensation package.
We look forward to discussing this exciting opportunity with you.
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