Service Operations Manager

2 weeks ago


Kent, Ohio, United States Car Dealer Magazine Full time

Job Overview

Position: Service Operations Manager

Compensation: Competitive and based on experience

Our client, a prominent automotive dealership, is seeking a skilled and accomplished Service Operations Manager to lead their service division.

Key Responsibilities:

As the Service Operations Manager, you will be responsible for:

  • Overseeing all facets of the Service Department's functionality
  • Analyzing customer satisfaction metrics and feedback
  • Driving and enhancing the performance of service department personnel
  • Coaching and inspiring your team to foster long-term employee satisfaction and career growth
  • Managing departmental expenses effectively
  • Tracking performance against established targets and budgets
  • Overseeing the recruitment process as necessary
  • Conducting performance evaluations to pinpoint areas needing improvement and implementing targeted marketing strategies
  • Regularly reviewing Service KPIs to monitor performance and identify trends

Qualifications:

The ideal candidate will possess:

  • Proven experience as a Service Operations Manager or in a similar role with a successful track record
  • Strong leadership skills and the ability to represent the brand effectively
  • A demonstrated history of career stability

In return, you will enjoy working in top-notch facilities with a company that offers long-term career advancement opportunities and a rewarding compensation package.

We look forward to discussing this exciting opportunity with you.



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