Gaming Operations Manager

3 weeks ago

New Kent, United States Colonial Downs Group LLC Full time
Job DescriptionJob Description

Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

  1. Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
  2. Hires, motivates, trains, coaches, mentors, and directs staff to ensure that team members receive leadership, guidance, and resources to accomplish established objectives.
  3. Evaluates team member’s performance by completing annual performance reviews.
  4. Ensures team members are up to date on all company wide and departmental training posted via Rosie’s Report or any other training platform to include but not limited to SOPs, etc.
  5. Responsible for creating and fostering an environment of support and motivation for team members.
  6. Establishes department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
  7. Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
  8. Positively affects interactions with guests and team members and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members.
  9. Manages the regional day to day operations of the Gaming Operations department, which includes, Gaming Shift Managers, Gaming Supervisors/dual rate, HHR Attendants, and HHR technicians.
  10. Responsible for recruiting, training, and scheduling the Gaming Operations Department.
  11. Knowledgeable of all Virginia Racing Commission rules and regulations.
  12. Develops and maintains departmental internal controls and standard operating procedures.
  13. Provides detailed reports on current, short- and long-range departmental goals and objectives.
  14. Ensures all gaming operations regulations are strictly adhered to and that any new procedure is distributed and followed accordingly.
  15. Ensures that all HHR machines are functioning properly and are available for play of guests.
  16. Takes appropriate action based on observations, as directed, or established by the company policy, procedures, or Virginia Racing Commission regulations.
  17. Determines work procedures, oversees work schedules, and expedites workflow; studies and standardizes procedures to improve efficiency and effectiveness of HHR operations.
  18. Issues written and oral instructions; assigns duties and examines work for exactness, neatness, and conformance to HHR operation policies and procedures.
  19. Performs, or assists subordinates in performing, duties; adjusts errors and complaints.
  20. Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the VP Of Operations.
  21. Develops effective working relationships and positive customer service skills with all guests and fellow team members.
  22. Other duties as assigned

Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each team member has the following responsibilities related to compliance with laws and regulations.

  • Attend required training sessions offered by the Company.
  • Obtain and retain required license(s).
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
  • Have knowledge of the Property’s programs to address problem gaming.
  • Report any acts of wrongdoing of which the team member may have knowledge.

Position Qualifications: High School diploma or GED equivalent required plus four years’ experience as a Gaming Shift Manager or a minimum of one year of experience as a Gaming Operations Manager in a high volume, complex gaming environment. Other combinations of education and experience may be considered. Excellent verbal, written and interpersonal communication skills. Ability to work with word processing and spreadsheet software required. Must be able to formulate and communicate ideas and to make independent decisions.

Certificates, Licenses, and Registrations: Virginia Racing Commission License and valid Driver’s License

Travel: This position will require regional travel throughout the commonwealth as needed.

Work Environment: The noise level is loud when on the gaming floor. Candidate will be exposed to smoke when on the gaming floor. Confidentiality and gaming experience are a must.

Supervisory Responsibilities: May manage subordinates who may supervise team members. Responsible for the overall direction, coordination, and evaluation of the unit(s).

Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be able to:

  • Stand and walk for an extended period of time
  • Frequently asked to reach with hands and arms, stoop, kneel or crouch
  • Regularly pushing and pulling objects
  • Occasionally lift or move 50 pounds
  • Ability to work in a smoking environment

The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

#colonialdowns

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