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Wish In-take Coordinator

1 month ago

Oakland, United States Make-A-Wish Greater Bay Area Full time

Wish In-take Coordinator - Make-A-Wish® Greater Bay Area


Type Wish In-take Coordinator


Location Make-A-Wish Greater Bay Area 1333 Broadway, Suite 200 Oakland, CA, 94620


Summary


Make-A-Wish Greater Bay Area is a wish granting organization. Together, we create life-changing wishes for children with critical illnesses. Our chapter serves children from Monterey County to the Oregon border west of Interstate 5. Each wish is unique and is the dream of a child who is critically ill; the resulting smiles speak volumes to the healing effects of a wish come true. Our vision is to grant the wish of every eligible child which will require increasing referrals, growth of volunteer base, expanded donations of in-kind and cash gifts and broadened communication across our entire territory.


Make-A-Wish Greater Bay Area is seeking a compassionate, detail-oriented, critical-thinking team player to assist in wish planning. This non-exempt position reports to the Medical Engagement Manager. This position is required to work in the Make-A-Wish Greater Bay Area office at least 2 days a week (Tuesdays and Wednesdays) as part of the hybrid work model. Make-A-Wish Greater Bay Area is committed to continued Diversity, Equity and Inclusion work which includes, but is not limited to, paid staff time to participate in workshops and learnings.


  • Hourly hiring rate: $25.00 - $26.92 based on skills and experience
  • Full-time Non-Exempt, 40 hours per week/8 hour per day position (Hybrid Model with Two Days In Office Required Tues/Weds); overtime eligible


Responsibilities


  • Coordinating in-take process from wish discovery interview through wish determination
  • Managing caseload of approximately 100-125 wishes at a time
  • Working with Volunteer Associate to ensure wish interviews are scheduled and completed in a timely manner
  • Processing wish interview forms when received from volunteers
  • Assessing appropriateness of wish based on policies and guidelines
  • Following up with wish families to discuss wish ideas, set and manage expectations, send letters of understanding, and collect wish family forms, IDs, and other paperwork as required
  • Entering data from family paperwork into Salesforce
  • Interacting with program staff, volunteer wish teams, referral sources and families
  • Manage caseload to ensure wishes move through pipeline in a timely manner
  • Documenting all wish family communication in Salesforce database and maintaining thorough and accurate SharePoint files
  • Keeping up with policy and process changes, and contributing to ongoing process improvements
  • Other duties as assigned


Requirements


Accommodations will be made to enable individuals with disabilities to perform essential functions.


Education & Experience


  • 3+ years related work experience, including office/administrative experience
  • Associates or Bachelor’s Degree preferred
  • Extreme attention to detail with a high degree of accuracy
  • Excellent communication skills, both written and verbal, and a positive attitude for working in a cooperative environment
  • Bilingual (Spanish/English) preferred
  • Ability to navigate complex family dynamics, circumstances, and emotions with empathy and professionalism
  • Well-organized, able to multi-task efficiently, to meet deadlines under pressure, manage timely follow-up, and maintain composure while handling difficult situations
  • Warm, yet professional, demeanor while working with children, families, social workers, medical professionals, staff and volunteers
  • Understanding of and ability to demonstrate cultural and socio-economic humility
  • Willingness to be flexible in terms of assigned responsibilities
  • Ability to maintain complete confidentiality
  • PC literate – Microsoft Office Suite (Word, Excel, Outlook, Teams), etc.
  • Database experience, especially Salesforce, a plus


Chapter Benefits


  • Employer Paid Medical Plans (for an employee only coverage). The MAW sponsored Medical Plans include select Kaiser and UHC options. There are additional medical plan offerings available, with related employee costs. Coverage will begin the first day of employment.
  • Employer Paid Dental & Vision. Coverage will begin the first day of employment.
  • Employer Paid Term Life Insurance and AD&D
  • Additional Optional Employee Paid Voluntary Life & AD&D and Voluntary Critical Illness Insurance
  • Optional Employee Paid Commuter Benefits and Health Care Flex Spending Account
  • Employer Sponsored Retirement Plan with up to a 4% Employer Match - Participation can begin the first of the month, following date of hire.
  • Currently Recognized 12 Paid Holidays
  • Competitive Paid Time Off Bi-Weekly Accrual


How to Apply


Please email info@sf.wish.org with your cover letter and resume. No phone calls, please.


Other Info

An Equal Opportunity Employer


Diversity makes us stronger. Make-A-Wish Greater Bay Area is committed to diversity in its service and creating an inclusive work culture and environment that is reflective of the San Francisco Bay Area. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.