Front Desk Agent

2 months ago


Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time
Summary

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications
  • College coursework in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.

Source: Hospitality Online


  • Front Desk Agent

    3 months ago


    Philadelphia, Pennsylvania, United States Sage Hospitality Group Full time

    Why us?American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel...

  • Front Desk Agent

    2 months ago


    Philadelphia, Pennsylvania, United States DoubleTree by Hilton Hotel Philadelphia Airport Full time

    BASIC FUNCTION: The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEHigh school graduate or equivalent.Two years of college education preferred.Two years' experience in a service industry,...


  • Philadelphia, Pennsylvania, United States Philadelphia Health Management Corporation Full time

    Front Desk ReceptionistPHMC is proud to be a leader in public health.PHMC requires that all employees have received the first Covid-19 vaccination dose by the first day of employment.The Front Desk Receptionist reports to the Director of Operations within Real Estate & Facilities and is responsible for office related activities such as administrative and...


  • Philadelphia, Pennsylvania, United States Dunbar Community Counseling Services Full time

    Dunbar Community Counseling Services is seeking a dedicated and organized Front Desk Coordinator to provide exceptional support to our clients and staff. As the first point of contact for our organization, you will play a vital role in creating a welcoming and efficient environment. Your responsibilities will encompass a wide range of administrative tasks,...


  • Philadelphia, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

    Position Overview:Front Desk AgentAs a Front Desk Agent, you will play a vital role in ensuring a welcoming and seamless experience for our guests. Your primary responsibilities will include welcoming and registering guests, delivering exceptional service throughout their stay, and efficiently managing the guest's account upon departure.Key...


  • Philadelphia, Pennsylvania, United States DoubleTree by Hilton Hotel Philadelphia Airport Full time

    hos·pi·tal·i·ty (noun): The friendly and generous reception and entertainment of guests, visitors, or strangers.When you think of home, how do you picture it? Is there a plate of warm baked biscuits in the morning? An ice cold pitcher of sweet tea to rescue you from the heat of the afternoon? Is it a place where everyone you meet treats you like family,...

  • Guest Service Agent

    1 month ago


    Philadelphia, Pennsylvania, United States Delta Hotel Philadelphia Airport Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerPosition Requirements Immediately greet guest and offer to assist with their...


  • Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    SummaryThe Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.Responsibilities Works closely with Sales and Reservations in order to...

  • Lock Desk Analyst

    1 month ago


    Philadelphia, Pennsylvania, United States UMortgage Full time

    Lock Desk Analyst Department: Operations Team: Lock Desk What Sets Us Apart At UMortgage, we have a customer-centric, service-based approach. We primarily focus on home purchases, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for home buyers. Our goal is to empower our team members to provide a...

  • Night Auditor

    2 months ago


    Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    SummaryThe Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis, and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and...


  • Philadelphia, Pennsylvania, United States Remington Full time

    Job OverviewKey ResponsibilitiesOversee staffing requirements for front office personnel, including the recruitment, training, supervision, and scheduling of front desk agents, front office supervisors, guest service aides, concierge staff, and PBX operators.Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be...


  • Philadelphia, Pennsylvania, United States Remington Full time

    Job OverviewKey ResponsibilitiesOversee the staffing requirements of front office personnel, which includes interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides, concierge staff, and PBX operators.Possess a comprehensive understanding of the roles and responsibilities of Front Office...

  • Operations Manager

    4 weeks ago


    Philadelphia, Pennsylvania, United States Hampton Inn Philadelphia Center City Convention Center Full time

    OverviewOpportunity: Operations ManagerManage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.Your Growth PathFront Desk Supervisor Front Office Manager Assistant General ManagerYour FocusTrain,...


  • Philadelphia, Pennsylvania, United States WHIZZ Full time

    Position: Customer Service Operations SupervisorLocation: On-site WHIZZ is a prominent provider of cutting-edge transportation solutions for delivery personnel. We are in search of a dedicated and customer-oriented Customer Service Operations Supervisor to enhance our team. In this role, you will be instrumental in delivering outstanding customer service and...


  • Philadelphia, Pennsylvania, United States OCF Realty Full time

    Position OverviewAre you looking to advance your career in a dynamic and supportive environment? OCF Realty, a leading real estate firm in Philadelphia, is seeking an Office Coordinator and Customer Service Specialist to join our dedicated team. This role is pivotal in ensuring the smooth operation of our busy office by managing phone communications,...


  • Philadelphia, Pennsylvania, United States WHIZZ Full time

    Position: Customer Service Operations ManagerLocation: On-site WHIZZ is a premier provider of cutting-edge transportation solutions for delivery personnel. We are in search of a dedicated and customer-oriented Customer Service Operations Manager to enhance our team. In this role, you will be instrumental in delivering outstanding customer service and...


  • Philadelphia, Pennsylvania, United States WHIZZ Full time

    Position: Customer Service Team LeaderLocation: On-site WHIZZ is a premier provider of cutting-edge transportation solutions for delivery personnel. We are currently in search of a dedicated and customer-oriented Customer Service Team Leader to enhance our operations. In this role, you will be instrumental in delivering outstanding customer experiences and...


  • Philadelphia, Pennsylvania, United States OCF Realty Full time

    Are you looking to advance your career in a dynamic, professional, and welcoming atmosphere? OCF Realty, a leading real estate brokerage in Philadelphia, is seeking a Receptionist/Administrative Assistant to enhance our operations. This pivotal role involves engaging with clients and supporting our bustling office by managing phone communications, welcoming...


  • Philadelphia, Pennsylvania, United States Sheraton City Centre Full time

    Property Overview:Sheraton City Centre is a distinguished hotel situated in a lively urban environment, providing an engaging and dynamic workplace. Being part of the Sheraton brand means contributing to a legacy of modern aesthetics, exceptional hospitality, and a prime location that attracts guests from diverse backgrounds. The hotel offers a variety of...


  • Philadelphia, Pennsylvania, United States Sheraton City Centre Full time

    Property Overview:Sheraton City Centre is a distinguished hotel situated in a vibrant urban area, offering a dynamic and engaging work atmosphere. As a member of the Sheraton City Centre team, you will be part of a prestigious brand recognized for its modern design, outstanding service, and prime location near key cultural and educational institutions. The...