Administrative Reception Specialist

2 weeks ago

Philadelphia, Pennsylvania, United States OCF Realty Full time


Are you looking to advance your career in a dynamic, professional, and welcoming atmosphere?
OCF Realty, a leading real estate brokerage in Philadelphia, is seeking a
Receptionist/Administrative Assistant to enhance our operations.

This pivotal role involves engaging with clients and supporting our bustling office by managing phone communications, welcoming visitors, scheduling appointments, and executing essential administrative functions.

Ideal candidates will possess previous experience in a front desk or receptionist role, demonstrating the ability to juggle multiple tasks while providing assistance across various departments, all while maintaining a cheerful demeanor.

This position is perfect for individuals who are genuinely passionate about customer service and recognize its significance in fostering a successful, customer-focused team.

We are particularly interested in candidates who share our enthusiasm for Philadelphia's neighborhoods and community, and who embody our values of authenticity.


Key Responsibilities

  • Greet and assist visitors by providing a warm welcome and directing them appropriately.
  • Handle incoming phone calls, screening and forwarding them while offering basic information to ensure smooth communication.
  • Coordinate showing appointments for external Leasing Agents, manage appointment calendars, and utilize our online booking system as needed.
  • Regularly check and respond to voicemails, returning calls promptly.
  • Address customer inquiries via email and our live chat platform.
  • Maintain an inviting office environment for visitors, restocking supplies, and notifying management of inventory needs.
  • Perform various administrative tasks such as filing, photocopying, collating, scanning, and sorting mail.

Qualifications

  • A Bachelor's degree is preferred; however, a high school diploma with some college experience is acceptable.
  • Availability to work on weekends is necessary.
  • Prior experience in a front desk role supporting a busy organization, such as a Hotel Concierge, Receptionist, or Administrative Assistant.
  • Strong organizational skills with the ability to multitask and work effectively under pressure while maintaining a friendly attitude.
  • A commitment to teamwork and assisting others.
  • Exceptional customer service abilities and a professional phone presence.
  • A proactive attitude and a strong work ethic.
  • Basic understanding of real estate terminology and practices.
  • A focus on providing solutions rather than merely identifying problems.

You will excel in this role if you:

  • Are a
    collaborative team member. You enjoy supporting your colleagues and approach teamwork with positivity.
  • Find
    energy in engaging with and assisting others. You recognize that everyone faces challenges and strive to empower and inform our clients.
  • Exhibit
    patience and
    attention to detail. You understand that each inquiry is unique and focus on the specifics of each interaction to ensure a positive customer experience.
  • Are
    adaptable to a fast-paced environment. We operate swiftly, and decisions may be made with limited information.

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