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Guest Services Representative

2 months ago

Philadelphia, Pennsylvania, United States Sheraton City Centre Full time

Property Overview:

Sheraton City Centre is a distinguished hotel situated in a lively urban environment, providing an engaging and dynamic workplace. Being part of the Sheraton brand means contributing to a legacy of modern aesthetics, exceptional hospitality, and a prime location that attracts guests from diverse backgrounds. The hotel offers a variety of career paths, from guest relations to food and beverage services, ensuring a fulfilling professional journey. Sheraton City Centre is dedicated to fostering a guest-focused culture that emphasizes teamwork, creativity, and remarkable guest interactions. Employees will thrive in a bustling atmosphere, showcasing their talents, advancing their careers, and being integral to a team that delivers outstanding service to visitors from around the globe.

Position Overview:
Are you enthusiastic about providing excellent customer service? As a Front Desk Agent, you will be pivotal in crafting memorable experiences for our guests. With a positive demeanor and a proactive approach, you will be the welcoming presence that assists guests throughout their stay. From efficient check-ins to offering insightful local recommendations, your role is essential in ensuring guests feel valued and well cared for. If you excel in a fast-paced setting, possess strong communication abilities, and have a genuine commitment to exceeding guest expectations, this position is an excellent opportunity to demonstrate your hospitality expertise and leave a lasting impression.

Key Responsibilities:

  • Warmly greet and welcome guests, establishing a positive first impression.
  • Manage check-in and check-out processes with precision and attention to detail.
  • Provide comprehensive information regarding hotel amenities, services, and nearby attractions.
  • Address guest inquiries and resolve any concerns or complaints promptly and professionally.
  • Process guest transactions and maintain accurate financial records.
  • Collaborate with various departments to fulfill guest requests and ensure a seamless experience.
  • Keep the front desk area clean and organized.
  • Assist with administrative duties, including answering phone calls and managing reservations.

Qualifications:

  • High school diploma or equivalent required.
  • Experience with cash handling is essential.
  • Outstanding communication skills are necessary.
  • Proficient computer skills are required.
  • Flexibility to work varied hours, including weekends and holidays.
  • Strong problem-solving abilities are important.
  • Capability to multitask and thrive in a fast-paced environment.
  • Prior experience in customer service is preferred.
  • Familiarity with hotel operations is advantageous.

Benefits:
At Davidson Hospitality Group, we pride ourselves on offering a comprehensive benefits package designed to enhance the well-being of our team members and their families. Our benefits include:

  • Multiple tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

At Davidson, we believe that working here is more than just a job; it’s a calling. Every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.