Guest Services Representative

2 weeks ago

Philadelphia, Pennsylvania, United States Sheraton City Centre Full time

Property Overview:

Sheraton City Centre is a distinguished hotel situated in a vibrant urban area, offering a dynamic and engaging work atmosphere. As a member of the Sheraton City Centre team, you will be part of a prestigious brand recognized for its modern design, outstanding service, and prime location near key cultural and educational institutions. The hotel provides a variety of career opportunities, ranging from guest services to food and beverage roles, allowing for a diverse and fulfilling career path. Sheraton City Centre is dedicated to fostering a guest-focused work culture that emphasizes teamwork, creativity, and exceptional guest experiences. Employees can anticipate working in a lively and diverse setting, where they can demonstrate their talents, advance their careers, and contribute to a team that delivers remarkable service to guests from around the globe.

Position Summary:
Are you a hospitality enthusiast with a knack for engaging with people? As a Front Desk Agent, you will be pivotal in crafting exceptional experiences for our guests. With your high energy and enthusiasm, you will be the welcoming face that greets and assists guests throughout their stay. From smooth check-in processes to offering insightful local recommendations, your role is crucial in ensuring our guests feel valued and well cared for. If you excel in a fast-paced environment, possess excellent communication skills, and have a genuine desire to exceed guest expectations, this position is an excellent opportunity for you to showcase your hospitality expertise and make a meaningful impact.

Key Responsibilities:

  • Warmly greet and welcome guests, creating a positive first impression.
  • Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail.
  • Provide comprehensive information about hotel amenities, services, and local attractions.
  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Process guest payments and maintain precise records.
  • Collaborate with other departments to fulfill guest requests and ensure a seamless experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist with administrative tasks, including answering phone calls and managing reservations.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience with cash handling is essential.
  • Exceptional communication abilities.
  • Proficient computer skills.
  • Flexibility to work varied hours, including weekends and holidays.
  • Strong problem-solving capabilities.
  • Able to multitask and thrive in a fast-paced environment.
  • Experience in customer service is preferred.
  • Familiarity with hotel or resort operations is advantageous.

Benefits:
Sheraton City Centre offers a comprehensive benefits package designed to enhance the well-being of our team members and their families. Our benefits include:

  • Multiple tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

At Sheraton City Centre, working is more than just a job; it’s a calling. Every role contributes to redefining the delivery of quality hospitality to our guests, clients, partners, and each other.

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