Reception Specialist

2 months ago


Philadelphia, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

Position Overview:

Front Desk Agent

As a Front Desk Agent, you will play a vital role in ensuring a welcoming and seamless experience for our guests. Your primary responsibilities will include welcoming and registering guests, delivering exceptional service throughout their stay, and efficiently managing the guest's account upon departure.

Key Responsibilities:
  • Provide a warm and friendly greeting to all guests upon arrival at the Front Desk, adhering to the hotel's service standards.
  • Maintain a professional appearance and adhere to grooming standards, including wearing the designated uniform and name tag.
  • Ensure consistent attendance in line with Blue Sky Hospitality Solutions policies, adjusting to the hotel's scheduling needs.
  • Efficiently handle guest inquiries regarding hotel services, amenities, and operational hours.
  • Assist guests with information related to local attractions, dining options, and transportation services.
  • Foster positive communication and teamwork with colleagues and other departments within the hotel.
  • Stay informed about current rates, packages, and special promotions, as well as in-house groups and restricted dates.
  • Accurately gather necessary information when processing room reservations and follow established rate quoting procedures.
  • Be knowledgeable about Blue Sky Hospitality Solutions policies and hospitality terminology.
  • Understand and assist with emergency procedures as necessary.
  • Facilitate check-in and check-out processes in a courteous and efficient manner.
  • Demonstrate proficiency in operating all relevant aspects of the Front Desk computer system.
  • Ensure the proper logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Utilize appropriate radio communication etiquette when interacting with fellow associates.
  • Maintain an up-to-date knowledge of property amenities, special events, and local attractions.
  • Perform additional duties as assigned, which may include assisting colleagues in other hotel areas and ensuring a clean and organized work environment.

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