Reception Operations Supervisor
2 weeks ago
Position: Customer Service Team Leader
Location: On-site
WHIZZ is a premier provider of cutting-edge transportation solutions for delivery personnel. We are currently in search of a dedicated and customer-oriented Customer Service Team Leader to enhance our operations. In this role, you will be instrumental in delivering outstanding customer experiences and ensuring efficient front desk management.
Key Responsibilities:
- Oversee Front Desk Operations: Manage front desk personnel to guarantee that all guests receive a warm and professional welcome.
- Greet and Assist Visitors: Personally welcome visitors while ensuring the team upholds exceptional hospitality standards.
- Manage Incoming Calls: Handle and direct phone inquiries with professionalism, training front desk staff on effective communication practices.
- Maintain Front Desk Area: Ensure the front desk environment is organized, tidy, and well-maintained, supervising staff to uphold these standards.
- Address Customer Inquiries: Provide timely and accurate information to customers, guiding the front desk team in managing inquiries efficiently.
- Oversee Mail and Deliveries: Supervise the processing of incoming and outgoing mail, packages, and deliveries to ensure efficiency.
- Coordinate Appointments: Manage the scheduling of appointments and meetings, delegating tasks to front desk staff as necessary.
- Support Interdepartmental Functions: Offer administrative assistance to various departments and oversee task allocation for timely completion.
Qualifications:
- Previous experience in customer service or a receptionist capacity
- Exceptional verbal and written communication skills
- Strong organizational and multitasking capabilities
- Proficiency in Microsoft Office Suite
- Able to thrive in a fast-paced environment
- Professional demeanor with a courteous approach
- Availability for full-time on-site work
Benefits:
We offer a range of perks to support your career:
- Paid Time Off: Enjoy vacation, sick leave, and public holidays.
- Training Opportunities: We are committed to your professional growth.
- Commute Assistance: We aim to make your daily travel more convenient.
- 401(k) Retirement Plan: Secure your financial future with our retirement savings plan.
- Performance-Based Bonuses: Receive additional rewards based on your exceptional performance.
- Flexible Work Hours: Achieve a healthy work-life balance with our adaptable shift options.
Join WHIZZ and contribute to our mission of delivering excellence in customer service.
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