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Atlanta, Georgia, United States Motion Recruitment Full time
Exciting new fully remote contract position for a Health Insurance Sales Representative with an established firm.

Contract Duration: 6 Months

Required Skills & Experience
  • A high school diploma or GED is preferred, but candidates with proven experience will not be excluded from consideration
  • Insurance sales license, per state DOI regulations, e.g. Life, Accident, Sickness
  • 4 years successful customer service sales work experience within a call center or related heavy customer contact experience
  • Pass basic computer, telephone skills and math assessment
  • Ability to handle constant customer contact/forced workflow distribution
  • Strong leadership, organizational/time management skills and multi-tasking abilities
  • Detail-oriented; flexible and creative
  • Ability to learn and retain new processes (i.e. contact center policies, procedures and guidelines)
  • Dental assisting certificate, 2 years dental office or dental lab experience, 1 year contact center experience in a dental insurance environment, or 1 year dental claims adjudication experience a plus but not required

    What You Will Be Doing

    Daily Responsibilities
    • Responsible for receiving inbound calls from prospective enrollees for individual dental insurance products.
    • Asks questions to understand customer needs and recommends product options based on those needs and explains plan costs and benefits.
    • Completes new applications, guides caller through payment options, and refers to other sources of information if needed.
    • Completes the sale and forwards new customer information to the enrollment function.
    • Utilize your exceptional customer service skills by receiving inbound calls from prospective customers for individual dental insurance products as well as assist with service-related calls and inquiries from existing enrollees
    • Your sales skills will be an asset as you recommend product options based on customer needs, guide them through different payment options and complete the sale
    • We will train you so you feel confident explaining components of plan rate information, respond to telephone, electronic and written inquiries with an emphasis on sales activities and customer retention
    • Proactively respond to electronic and written inquiries from inquiring prospects or leads
    • Perform eligibility verifications for specific programs such as third party payers
    • Keep us organized by tracking and documenting your customer interactions and resolution in our computer systems and adjust claims as necessary based upon findings
    • Meet and maintain production standards, counts, and inquiry response as appropriate
    • Challenge yourself as you expertly handle complex calls such as enrollment and billing questions that require research and analysis in order to provide resolution to customer
    • Performs miscellaneous duties as assigned