Customer Service Representative
2 weeks ago
Sales Bizlab is on the lookout for a dedicated and detail-oriented Customer Service Representative to enhance our team. The successful candidate will be tasked with managing both incoming and outgoing calls, delivering outstanding customer support, and contributing to our sales and marketing initiatives.
Position Type: Full-time
Work Schedule: Monday to Friday
Weekends: Off
Compensation:
$28.00 per hour
Note: This position requires on-site presence.
Location: Atlanta, GA
Key Responsibilities:
- Manage inbound and outbound calls with professionalism and courtesy.
- Assist clients with inquiries, providing precise information and efficiently resolving issues.
- Process orders, offer product or service details, and ensure client satisfaction.
- Document client interactions and transactions, noting details of inquiries, complaints, and feedback.
- Follow up on unresolved client inquiries.
- Work closely with the sales team to identify and cultivate leads.
- Achieve or surpass performance metrics related to call management, client satisfaction, and sales.
- Stay updated on company offerings, services, and promotions to assist clients effectively.
Qualifications:
- High school diploma or equivalent.
- Prior experience in a call center or customer service role is preferred.
- Exceptional verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to manage a high volume of calls in a fast-paced environment.
- Proficiency in basic computer applications, including MS Office and CRM software.
- Excellent organizational skills and ability to multitask.
Benefits:
- Competitive entry-level salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work atmosphere.
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