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Insurance Customer Support Specialist

2 months ago

Atlanta, Georgia, United States Peachy Insurance Full time
Job Overview

About Peachy Insurance

Peachy Insurance is a progressive, remote-friendly company dedicated to fostering an inclusive environment. Our team of dedicated professionals is committed to surpassing expectations every day. We aim to transform the insurance landscape.

Remote Insurance Customer Support Specialist

Insurance is essential for everyone, yet it can often be confusing. When clients seek assistance with their insurance policies, they desire a supportive, trustworthy, and informative experience. This is where your expertise will shine. You will guide our clients through the intricate world of insurance, helping them save money along the way.

Daily Responsibilities:

  • Participating in daily team meetings to ensure alignment and collaboration.
  • Engaging in ongoing training and mentorship to enhance your service capabilities.
  • Handling incoming calls and resolving customer inquiries effectively.
  • Identifying and recommending additional products to address coverage gaps.
  • Meeting with your supervisor as necessary to discuss any topics of interest.

This role is ideal for you if:

You possess a genuine passion for assisting others. Insurance is designed to safeguard what is most important. In this position, you will have the chance to alleviate concerns by guiding individuals in their coverage decisions.

You excel in problem-solving. You remain calm under pressure and can address customer concerns while prioritizing their best interests.

You embody integrity. Our core values—Integrity, Accountability, Continuous Development, and Respectful Communication—are fundamental to our operations. We expect you to uphold these principles consistently.

What We Offer:

  • Competitive Compensation – Starting at $21 per hour with bonus potential.
  • Paid Time Off – Initial 9 days of vacation, increasing with tenure.
  • Sabbatical Leave – One week off annually after 9 months of employment.
  • Comprehensive Health Benefits – Including medical, dental, and vision coverage for you and your family.
  • Investment in Your Growth – Up to $5,250 per employee annually for education and training.
  • Retirement Planning – Access to a 401(k) plan and financial advisory services.
  • Career Advancement Opportunities – We are committed to your professional development.

Your Contributions:

  • Proactively engage with customers to enhance their experience.
  • Manage a high volume of incoming calls efficiently.
  • Address inquiries and provide solutions by assisting clients with their questions or concerns, setting clear expectations, and completing follow-up tasks.
  • Analyze customer needs to recommend appropriate coverages and policies.
  • Achieve personal and team sales goals while maintaining call handling standards.

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