Insurance Customer Support Specialist

2 weeks ago


Atlanta, Georgia, United States Peachy Insurance Full time
Job Overview

About Peachy Insurance

Peachy Insurance is a welcoming, remote-friendly organization comprised of dedicated professionals who aim to surpass their objectives daily. Our mission is to create a positive impact in the insurance sector.

Remote Client Experience Specialist

Insurance is essential for everyone, yet it can often be confusing. When clients seek assistance with their insurance products, they desire a supportive, trustworthy, and informative experience. This is where your expertise will shine. You will guide our clients through the intricate landscape of insurance, helping them save money along the way.

A typical day in this role will involve:

  • Participating in daily team meetings to ensure alignment and collaboration
  • Engaging in ongoing training and coaching to enhance your service abilities
  • Handling incoming calls and resolving customer inquiries
  • Suggesting additional products to address coverage gaps
  • Meeting with your supervisor as necessary to discuss any topics of interest

This position is ideal for you if:

You possess a genuine passion for helping others. Insurance is designed to safeguard what is most important. In this role, you will have the chance to alleviate concerns by advising clients on their coverage requirements.

You have strong problem-solving abilities. You remain calm under pressure and can address customer concerns while prioritizing their best interests.

You uphold integrity in your work. Our core values are clear: Integrity, Accountability, Continuous Improvement, and Respectful Communication. We expect you to adhere to these principles and hold us accountable as well.

What We Offer

  • Competitive Compensation – Starting hourly rate of $21 with potential bonuses
  • Paid Time Off – Initial 9 days of vacation, with additional days accrued over time
  • Sabbatical Leave – One week off annually after 9 months of employment
  • Comprehensive Health Benefits – Medical, Dental, and Vision coverage for you and your family
  • Investment in Your Growth – Up to $5,250 per employee annually for education and training
  • Financial Planning – Access to a 401(k) plan and Financial Advisor services
  • Career Advancement – Opportunities for professional development to grow with us

Your Responsibilities

  • Proactively engage with customers to enhance their experience
  • Manage a high volume of incoming calls
  • Address inquiries and provide solutions by assisting clients with their questions or concerns, setting clear expectations, and completing follow-up tasks
  • Recommend appropriate coverages and policies by gathering customer information and assessing their needs
  • Achieve personal and team sales goals and call handling metrics

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