Referral Coordinator

4 weeks ago

Largo, Florida, United States ChenMed Full time

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Care Coordinator is a highly visible customer service and patient-focused role. The incumbent in this role works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel to ensure the referral process runs smoothly. He/She operates in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Coordinates and processes patient referrals to completion with precision, detail and accuracy.

Definition of completion:

  • Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
  • Orders have been approved (when needed).
  • Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.
  • Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).
  • Completes orders with proper documentation on where patient is scheduled and how patient was notified.
  • Referrals have been sent to specialist office & confirmed receipt.
  • Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Effectively communicates the physicians/clinicians needs or outstanding items regarding to patients.
  • Enters all Inpatient and Outpatient elective procedures in HITS tool.
  • Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
  • Participates in Super Huddle and provides updates on high priority patients referrals.
  • Addresses referral based phone calls for Primary Care Physicians panel.
  • Completes and addresses phone messages within 24 hours of call.
  • Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)
  • Retrieves consultation notes from the consult tracking tool.
  • Follows up on all Home Health and DME orders to ensure patient receives services ordered.
  • Provide extraordinary customer service to all internal and external customers (including patients and other
  • ChenMed Medical team members) at all times. Utilization of patient messaging tools.
  • Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of medical terminology, CPT, HCPCS and ICD coding desired
  • Detail-oriented with the ability to multi-task. Must be open to cross-functionally training in referrals and back office duties
  • Able to exercise proper phone etiquette with the ability to navigate proficiently through computer software systems
  • Team-oriented with the ability to work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner
  • Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
  • Ability and willingness to travel locally within the market up to 10% of the time
  • Spoken and written fluency in English; Bilingual a plus

EDUCATION AND EXPERIENCE CRITERIA:

  • High school diploma or equivalent education required
  • Graduation from a nationally accredited Medical Assistant program preferred
  • A minimum of 1 year of work experience in a medical clinic or similar environment required
  • BLS for Healthcare Providers preferred

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

  • Pharmacy Care Coordinator

    3 days ago

    Largo, Florida, United States BayCare Health System Full time

    About the RoleBayCare Health System is seeking a highly skilled Pharmacy Care Coordinator to join our team. As a Pharmacy Care Coordinator, you will play a critical role in ensuring the seamless delivery of pharmacy services to our patients.Key ResponsibilitiesProcess new referrals and verify all necessary information is included in the referral.Enter new...

  • Pharmacy Care Coordinator

    3 days ago

    Largo, Florida, United States BayCare Health System Full time

    About the RoleBayCare Health System is seeking a highly skilled Pharmacy Care Coordinator to join our team. As a Pharmacy Care Coordinator, you will play a critical role in ensuring the seamless delivery of pharmacy services to our patients.Key ResponsibilitiesProcess new referrals and verify all necessary information is included in the referral.Enter new...

  • Pharmacy Care Coordinator

    3 days ago

    Largo, Florida, United States BayCare Health System Full time

    About BayCare Health SystemBayCare Health System is a leading healthcare provider in the Tampa Bay area, consisting of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. Our network is built on a foundation of trust, dignity, respect, responsibility, and clinical...

  • Patient Services Coordinator

    2 weeks ago

    Largo, Florida, United States MyCare Medical Group Full time

    Position OverviewAbout the Company: MyCare Medical Group is looking for a Patient Services Coordinator to become a vital part of our team. The successful candidate will play a key role in greeting patients and visitors, assisting them in navigating our facilities, and providing essential information regarding our offerings.Key Responsibilities:Effectively...

  • Pharmacy Care Coordinator

    3 days ago

    Largo, Florida, United States BayCare Health System Full time

    About BayCare Health SystemBayCare Health System is a leading healthcare provider in the Tampa Bay area, with a network of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. Our organization is committed to promoting a forward-thinking philosophy built on trust, dignity,...

  • Membership Engagement Coordinator

    6 days ago

    Largo, Florida, United States UFC GYM Largo Full time

    Position OverviewThe Membership Engagement Coordinator will embody the UFC GYM ethos by delivering a friendly, informative, and enjoyable experience for all members and visitors during their time at the facility. This role is pivotal in attracting prospective members to the gym while providing exceptional customer service to existing members. Success in this...

  • Child Welfare Coordinator

    2 weeks ago

    Largo, Florida, United States Lutheran Services Florida Full time

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is seeking dedicated Child Welfare Coordinators who aspire to make a meaningful difference in the lives of families. Purpose & Impact: The Child Welfare Coordinator's role is to deliver comprehensive case management services to LSF...

  • Backroom Coordinator

    19 hours ago

    Largo, Florida, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Backroom Coordinator to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for executing receiving and merchandising standards, ensuring Associates are processing efficiently and effectively, and working as a team to provide an excellent customer...

  • Membership Engagement Coordinator

    1 week ago

    Largo, Florida, United States UFC GYM Largo Full time

    Position OverviewThe Membership Engagement Coordinator will embody the UFC GYM ethos by delivering a friendly, informative, and engaging experience for all members and visitors during their time at the facility. This role is pivotal in attracting prospective members to the gym while providing exceptional customer service to both new and existing members....

  • Marketing Coordinator

    2 weeks ago

    Largo, Florida, United States Bayshore Home Care Full time

    Position OverviewThe Marketing Associate plays a vital role in enhancing the outreach and engagement of Bayshore Home Care. This position involves a variety of responsibilities aimed at promoting our home care services and ensuring client satisfaction.Key Responsibilities:Client Onboarding: Handle incoming inquiries regarding home care services and follow...

  • Membership Engagement Coordinator

    6 days ago

    Largo, Florida, United States UFC GYM Largo Full time

    Position OverviewThe Membership Engagement Coordinator will embody the UFC GYM ethos by delivering a friendly, informative, and engaging experience for all members and visitors during their time at the facility. This role is pivotal in attracting prospective members to the gym while providing exceptional customer service to both new and existing members....

  • Marketing Coordinator

    2 weeks ago

    Largo, Florida, United States Bayshore Home Care Full time

    Position Overview:The Marketing Associate will play a vital role in promoting our home care services and enhancing client engagement.Key Responsibilities:- Manage incoming inquiries regarding home care services and ensure a smooth onboarding process for new clients.- Provide comprehensive information to potential clients about our service offerings and guide...

  • Marketing Coordinator

    2 weeks ago

    Largo, Florida, United States Bayshore Home Care Full time

    Position Overview:This role encompasses a variety of responsibilities aimed at enhancing client engagement and promoting our home care services.Key Responsibilities:- Respond to incoming inquiries regarding home care services and follow established protocols for onboarding new clients.- Provide information to potential clients about service offerings and...

  • Marketing Coordinator

    2 weeks ago

    Largo, Florida, United States Bayshore Home Care Full time

    Position Overview:The Marketing Associate will play a vital role in promoting our home care services and ensuring a seamless onboarding process for new clients.Key Responsibilities:- Respond to incoming inquiries regarding home care services and follow established protocols for client onboarding.- Provide information to potential clients about our service...

  • Clinical Nurse Coordinator RN Charge CTICU

    3 weeks ago

    Largo, Florida, United States HCA Florida Largo Hospital Full time

    Salary: $ $48.67 an hour Full-time Nights (Rotating Weekends)IntroductionAt HCA Florida Largo Hospital our nurses set us apart from any other healthcare provider.We are seeking a Charge Registered Nurse. You will provide clinical expertise to ensure all patients receive high quality, efficient care in your unit as a leader. We are an amazing team that works...

  • Membership Experience Coordinator

    3 days ago

    Key Largo, Florida, United States Ocean Reef Club Full time

    Job SummaryWe are seeking a highly skilled and experienced Concierge to join our team at Ocean Reef Club. As a Concierge, you will be responsible for providing exceptional service to our members and their guests, ensuring a seamless and memorable experience.Key ResponsibilitiesMember ServiceProvide personalized assistance to members and their guests,...

  • Travel Nurse RN Case Manager

    1 day ago

    Largo, Florida, United States Cross Country Nurses Full time

    Job DescriptionCross Country Nurses is seeking a skilled Travel Nurse RN Case Manager to join our team. As a case management nurse, you will collaborate with the healthcare team to assess, plan, facilitate, and coordinate care for individual patients.Key Responsibilities:Collaborate with healthcare teams to develop and implement patient care plansCoordinate...

  • Clinical Laboratory Assistant II

    2 weeks ago

    Largo, Florida, United States BayCare Health System Full time

    Join Our Innovative Healthcare TeamAt BayCare Health System, we are committed to transforming the landscape of health care. Our extensive network includes 16 community hospitals, a long-term acute care facility, home health services, outpatient centers, and a vast array of physicians.With a dedicated workforce of over 30,000 professionals, we foster a...

  • Authorization and Eligibility Specialist

    7 days ago

    Largo, Florida, United States Advanced Urology Institute LLC Full time

    Job Summary:The Authorization Specialist serves in a key role at Advanced Urology Institute LLC, responsible for verifying patient eligibility, coordinating benefits, and facilitating insurance coverage. This position requires strong communication and interpersonal skills to address patients' concerns regarding authorization and turnaround.Key...

  • Caregiver - Licensed Practical Nurse

    3 days ago

    Largo, Florida, United States TGH Home Care Full time

    Job OverviewTGH Home Care is a leading provider of home care services, delivering high-quality care and support to patients in their homes. As a Licensed Practical Nurse (LPN), you will play a vital role in our team, working closely with referral sources to implement personalized care plans that meet the unique needs of individuals and families.Key...