Product Manager, Enterprise

3 weeks ago

San Francisco, California, United States Stripe Full time
Who we are
About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Enterprise product team is looking to hire seasoned Product Managers to work closely with our largest users. We are hiring PMs to partner closely with users, Stripe engineering teams, and the GTM organization to help the largest companies in the world adopt and love Stripe products. This is a new type of role at Stripe with a high degree of ambiguity and complexity. If you're looking for a broad, impactful challenge, please apply

What you'll do

As an Enterprise product manager, you will be primarily focused on cross-functional technical activities, working closely with account teams and customers through various interactions. You will work across the full portfolio of Stripe products and solutions, identifying gaps, closing them, and bringing compelling products to market through direct and indirect channels. You will work closely with product and engineering teams and you will become a subject matter expert to improve enterprises' experiences throughout their entire lifecycle, from engaging in pre-sales conversations, serving as a product partner in escalations, and determining how to creatively solve their top requests. You will define and execute a significant portion of the Enterprise product team's charter and drive business results across the company.. This could include determining or enhancing product-market-fit in a certain vertical or segment, or defining where we think the puck is going for enterprises 5 years out. You will gather customer needs, learn about industry trends and competitors' offerings and influence the roadmap of Stripe's products and solutions. You will develop strategies and drive execution of top company priorities in a cross-functional, highly supportive environment.

Responsibilities
  • Large user CSAT
    • You improve the experience of large users with Stripe for Cards processing at all points of their lifecycle.
    • You meet with customers regularly to educate them about our cards portfolio of products, you steer them towards outcomes that are more favorable for them and for Stripe. You are the voice of the Enterprise roadmap across the user base.
    • You engage with users both reactively (customer requests about joining a beta feature, account team needs help about a priority user asks, etc.) and proactively (account check-ins, celebrate wins, get ahead of renewals, etc.)
  • Business Impact
    • Your interactions with customers help you generate new product ideas for the central PM teams, and ultimately influence the roadmap, generating higher share of wallet or new monetized product launches.
    • You help unblock new deals or avoid existing user churn by selling what's on the truck.
    • You help champion the adoption of our product portfolio that directly improves ONR (Vault SKUs, Disputes SKUs, etc.) or indirectly (Enterprise features that lead to higher SoW, etc.)
  • Enablement
    • You capture user feedback at scale and cascade that out to cross-functional teams. You improve the external perception of Stripe products by participating in customer briefings, partner enablement or external content creation for strategic user engagements.
  • Product and Engineering teams focus
    • You creatively solve priority users asks to avoid spending engineering resources on single customer problems and help sell what's on the truck
    • You engage with customers on early exploration and product ideas and can help assess complexity without heavy engineering scoping
    • You can help extend product manager activities with customers and GTM, like identifying beta customers and enrolling them in product trials
    • You form a POV on Enterprise solutions and packages that resonate with our largest users
  • Long term goals
    • Organizational improvement
      • You identify process improvements to improve GTM product team interactions.
      • You pilot those within our teams and you help roll those out more broadly at Stripe.
    • Institutional knowledge
      • You obsess with customer needs, competitive offerings or new industry trends. You attend industry conferences, analyst briefings or network events. You raise the bar for payment and user knowledge of your teams
      • You bring this knowledge back to your product and engineering teams in the forms of summarized briefs, competitive overview or feedback on strategy.
Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements
    • Relevant career experience: 5 to 7 years of relevant experience in fields like Product Management, Technical Account Management or Integration Engineering at a top tier tech company.
    • Excellent communicator: You are extremely comfortable in front of large or senior audiences, internal or external. You can craft clear written communications artifacts. You adapt your communication to your audience: internal/external, seniority, technical expertise, payment savviness, etc.
    • User first: You obsess over customer success and quality of experience. You have deep user empathy skills that you can convey back to our teams.
    • Technical: You can understand the product deeply. You meet with engineers directly and can talk about technical design. You can advise customers about technical integrations. You're comfortable writing your own queries or making a small code change as necessary.
    • Creative & Curious: You like to solve problems in novel ways, you can suggest alternatives like a manual workaround to a feature request, you always want to understand user needs and how we can solve problems in different ways than our competitors do.
    • Operational savvy: You are strong operationally, capable of designing and driving a cross-functional team and process
    • Analytical horsepower: You dig deep into the data, think from first principles, and deliver the right results
    • Results-oriented: You enjoy doing whatever it takes to execute on complex projects

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