Enterprise Account Manager

1 week ago


San Francisco, California, United States Plaid Inc Full time
About the Role

We are seeking an experienced Enterprise Account Manager to join our team at Plaid Inc. As a key member of our Enterprise Segment, you will be responsible for managing and growing our relationships with a small, focused portfolio of high-potential, strategic customers.

Key Responsibilities
  • Own overall relationship with customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
  • Manage partnership, commercial, and technical topics; develop and implement strategies that increase customer product adoption, engagement, and growth at scale to drive revenue
  • Lead key partnership initiatives including ongoing checkpoints, business reviews, and technical escalations; identifying critical goals and key performance indicators to clearly understand and measure client satisfaction
  • Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications
  • Enable successful and consistent renewals to maintain existing segment revenue, as well as identify and execute on new growth opportunities with customers in support of the Sales team, or independently when required
  • Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid's
  • Partner and collaborate with internal cross-functional counterparts such as Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers
Requirements
  • 8+ years of relationship management experience with large enterprise organizations
  • Interest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity
  • Ability to partner with Enterprise Sales to drive successful outcomes for Plaid customers; previous deal experience required
  • Ability to collaborate closely with Plaid's technical team to ensure customer application launches are timely and successful; previous B2B technology experience is a strong plus
  • A strong business generalist with an acute product sense and ability to drive revenue growth
  • Ability to quickly understand new technologies and complex concepts
  • Ability to solve complex customers challenges through creative problem solving and collaboration with cross-functional teams
  • Interest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity
  • Excitement to work in a high-growth environment and to help build processes and tools as needed
Compensation

The target base salary for this role is between $113,184 and $170,208 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.

About Plaid Inc

Plaid Inc is a leading financial technology company that powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid's network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.



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