Enterprise Account Manager

6 days ago


San Francisco, California, United States Convectivecapital Full time
About Convectivecapital

Convectivecapital is a software company that specializes in developing innovative solutions to streamline permitting, compliance, and regulatory hurdles for project developers and EPC companies powering renewables and infrastructure development in the US.

We are committed to building a world-class platform that helps developers navigate the complex regulatory process with ease. Our initial traction has been impressive, and we are now looking to expand our team to continue perfecting the platform and delivering exceptional customer experiences.

Our Mission

We are dedicated to serving our customers with care and aptitude, setting the bar extremely high for customer service, happiness, and engagement. We are seeking a highly motivated individual to join our team and help us maintain this standard as we scale.

Key Responsibilities
  1. Account Management: Serve as the primary point of contact for large enterprise accounts, providing proactive support, technical assistance, and regular communication to ensure customer satisfaction.
  2. Product Feedback and Improvement: Collect and distribute valuable insights from customers to inform product development and engineering, driving innovation and growth.
  3. Customer Onboarding: Onboard new customers, assist with setup, and ensure seamless integration with our software tools to maximize platform usage.
  4. Net Revenue Retention (NRR): Focus on driving NRR by ensuring customers achieve their goals, expanding their usage, and increasing their investment in our platform.
  5. Customer Satisfaction: Own customer satisfaction metrics, including NPS, and develop strategies to maintain high levels of customer engagement and loyalty.
  6. Process Improvement: Identify opportunities to automate and streamline processes, driving efficiency and excellence in customer success and retention.
Requirements
  1. 3+ years of professional experience in customer success, solutions engineering, or a related field in an enterprise industrial automation, energy services, or similar environment.
  2. Deep understanding of energy, infrastructure, and utility project developer dynamics.
  3. Ability to quickly grasp complex technical products and troubleshoot technical issues.
  4. Exceptional communication, organizational, and interpersonal skills.
  5. Ability to upsell and understand organizational structures to prime sales for inside product upsells.
Our Values
  1. Customer-Centricity: We put our customers at the forefront of everything we do, prioritizing their needs and delivering exceptional experiences.
  2. Attention to Detail: We believe that every detail matters, and we strive for excellence in all aspects of our work.
  3. Innovation: We see every problem as an opportunity to innovate and drive growth, pushing the boundaries of what is possible.
  4. Ownership: We take ownership of our work, focusing on solutions rather than problems, and celebrating the best ideas.
  5. Continuous Improvement: We recognize that there is no finish line, and we strive to get faster and better every day, driving compounding success.


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