Senior Enterprise Client Manager

2 weeks ago


San Francisco, California, United States Patch Full time
About Patch:

A sustainable future relies on effective climate solutions, which require substantial funding to achieve scale. Carbon credits represent a powerful financial mechanism capable of driving climate initiatives to unprecedented levels.

Patch integrates advanced technology with expertise in carbon markets to assist organizations in developing and implementing their carbon credit strategies. Our platform aids buyers in defining or refining their approach to the voluntary carbon market, enabling them to achieve their sustainability objectives through high-integrity projects.

We have successfully supported numerous companies in reaching their sustainability targets while accelerating climate solutions.


Position Overview:

As an Enterprise Account Manager, you will play a pivotal role in shaping our account management strategy across various product lines.

Your responsibilities will include managing our most critical clients, enhancing the efficiency of our onboarding processes, refining our customer success playbook, and collaborating closely with sales, marketing, product, and engineering teams to consistently exceed client expectations.


Key Responsibilities:
  • Collaborate with the Head of Revenue and Enterprise Sales Leader to develop Patch's customer account management playbook from the ground up.
  • Directly manage a portfolio of key enterprise clients with over 5,000 FTE.
  • Achieve leading renewal rates and customer satisfaction scores.
  • Drive adoption, efficiency, and repeatability in processes, focusing on strategic-level clients.
  • Deliver an exceptional customer experience while continuously seeking ways to enhance customer outcomes.
  • Lead the renewal of our largest and most strategic deals, partnering with Account Executives to identify growth opportunities.
  • Act as the voice of the customer, gathering detailed feedback to inform internal teams on product roadmap and priorities.
  • Work collaboratively with Product, Climate Strategy & Solutions, Sales, Marketing, and other teams to achieve client outcomes.
  • Adopt an entrepreneurial mindset in your role.

Candidate Profile:

You are an experienced account manager with a proven history of developing strategies and relationships with enterprise clients. You have consistently met account management and growth targets for strategic and enterprise customers.

You are proactive and willing to take initiative as you build a strategy. Your deep understanding of large enterprise post-sales processes is complemented by your experience in scaling account management or customer success teams within fast-growing companies, preferably in a B2B startup environment.

You possess strong listening and communication skills, enabling effective collaboration with both internal and external stakeholders. A keen interest in climate action and carbon markets is essential, along with a willingness to travel occasionally to client locations to foster relationships.

You are open to working from the office a few days a week.


Why Choose Patch:

Join a talented team dedicated to climate technology, with competitive compensation and meaningful equity. Enjoy a monthly wellness stipend for mental and physical health, a flexible vacation policy, and generous parental leave.

Patch is committed to diversity and equal employment opportunities, ensuring a workplace free from discrimination based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, or any other legally protected status.

Compensation Range: $180K - $200K, with estimated on-target earnings based on experience, deal sizes, and market rates. Full-time employees are also eligible for equity and insurance benefits.



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