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Senior Enterprise Client Manager

2 months ago

San Francisco, California, United States Patch Full time
About Patch:

A sustainable future relies on innovative climate solutions, which require substantial funding to expand. Carbon credits represent a powerful financial mechanism capable of driving climate initiatives to unprecedented scales.

Patch integrates advanced technology with expertise in carbon markets to assist organizations in developing and implementing their carbon credit strategies. Our platform aids buyers in defining or refining their approach to the voluntary carbon market while executing their objectives through high-integrity projects.

We have empowered numerous companies to achieve their sustainability targets while accelerating climate solutions.


About the Role:

As an Enterprise Account Manager, you will play a pivotal role in shaping our account management strategy across various product lines.

Your responsibilities will include managing our most significant clients, enhancing the efficiency of our onboarding processes, refining our customer success framework, and collaborating closely with sales, marketing, product, and engineering teams to consistently exceed client expectations.


Key Responsibilities:
  • Contribute to the development of Patch's customer account management framework alongside the Head of Revenue and Enterprise Sales Leader.
  • Directly manage a portfolio of key Enterprise clients with over 5,000 FTE.
  • Achieve industry-leading renewal rates and customer satisfaction scores.
  • Drive adoption, efficiency, and repeatability in processes, focusing on strategic-level clients.
  • Deliver an exceptional customer experience while continuously seeking ways to enhance outcomes.
  • Lead our most significant strategic renewals and collaborate with Account Executives on growth opportunities.
  • Act as the voice of the customer, understanding their needs and providing detailed feedback to inform product development and priorities.
  • Work collaboratively with Product, Climate Strategy & Solutions, Sales, Marketing, and other teams to achieve customer outcomes.
  • Adopt an entrepreneurial mindset in your approach to the role.

Who You Are:

You are an accomplished account manager with a proven history of developing strategies and nurturing relationships with enterprise clients. You have consistently met account management and growth objectives for strategic and enterprise accounts.

Your willingness to take initiative and work independently will be essential as you build your strategy. You possess in-depth knowledge of post-sales processes within large enterprises and have experience in establishing or contributing to a scaling account management or customer success team in a fast-growing company, preferably in a B2B startup environment.

As an empathetic listener and communicator, you effectively collaborate with both internal and external stakeholders. You have a keen interest in climate action and carbon markets, and you are open to occasional travel to client locations to foster and maintain relationships.


Why Patch:

Join a team of highly skilled professionals in the climate tech sector, offering competitive compensation and meaningful equity. Enjoy a monthly wellness stipend for mental and physical health, a flexible vacation policy, and generous parental leave.

Patch is committed to diversity and equal employment opportunities, ensuring a workplace free from discrimination based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, or any other legally recognized protected basis.

If offered a position, your employment may be contingent upon the successful completion of a background check in accordance with applicable laws.


Compensation Range:

$180K - $200K

Location: San Francisco

Type: Full-time

Department: Sales

Estimated On-Target Earnings: $180K – $200K

  • Offers Equity
  • Offers Commission based on experience, deal sizes, location, and market rates. Full-time employees are also eligible for equity and insurance.