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Senior Enterprise Client Success Manager
2 months ago
Overview of the Position
In the role of Senior Enterprise Client Success Manager, you will engage with some of the most esteemed hospitality organizations globally.
Your responsibilities are vital: you will guarantee the success of key implementations, nurture robust relationships with essential stakeholders, and broaden the reach of Canary's offerings within our enterprise clientele. Collaborating closely with our executive leadership and various departments, you will significantly influence Canary's strategic initiatives. Your contributions will be recognized at the highest tiers of our organization, presenting a distinctive opportunity to shape the evolution of hospitality technology.
Key Responsibilities
- Leadership in Enterprise Implementations: Act as the primary point of contact for enterprise project rollouts, managing all stages from initial planning to successful execution.
- Build Strong Stakeholder Relationships: Establish and maintain robust connections with client executives, positioning Canary as a reliable partner.
- Conduct In-Depth Business Reviews: Regularly assess customer requirements through comprehensive business evaluations, addressing challenges and identifying growth opportunities.
- Enhance Product Adoption: Investigate and implement strategies for increased utilization of Canary products through targeted upselling and cross-selling within the current customer base.
- Encourage Customer Advocacy: Transform satisfied clients into enthusiastic advocates, showcasing the success stories of Canary Technologies' influence.
Required Qualifications
- Bachelor's degree with 5+ years of experience in Account Management or Customer Success, ideally within the hotel technology sector.
- Proven track record of leading, managing, and delivering large-scale projects on time.
- Exceptional client-facing and internal communication abilities, with proficiency in engaging senior-level stakeholders.
- Strong analytical and problem-solving skills, with a proactive approach to achieving results.
- Project Management Professional (PMP) certification is advantageous, though not mandatory.
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