Enterprise Relationship Manager

2 weeks ago

San Francisco, California, United States Canary Technologies Full time


Canary Technologies is a rapidly expanding enterprise technology firm specializing in hospitality solutions designed to enhance operational efficiency and improve guest satisfaction.

Our primary offerings replace outdated systems in the hospitality sector.

Supported by leading investors from Silicon Valley, including Y Combinator, Canary Technologies is relied upon by thousands globally, catering to some of the most renowned hotel brands.

About the Position
As a Senior Client Success Manager, you will collaborate with prestigious hospitality organizations worldwide.

Your role is vital:

you will guarantee the successful implementation of strategic projects, nurture robust relationships with key decision-makers, and broaden Canary's product presence within our enterprise clientele.

You will partner closely with our executive leadership and various departments, playing a significant role in guiding Canary's strategic initiatives.

Your contributions will be recognized at the highest levels of our organization, presenting a unique chance to influence the evolution of hospitality technology.

Key Responsibilities

Leadership in Enterprise Deployments:
Act as the primary point of contact for enterprise project implementations, managing all stages from initial planning to successful execution.

Build Strong Stakeholder Relationships:
Establish and sustain meaningful connections with client executives, positioning Canary as a trusted collaborator.

Conduct In-Depth Business Reviews:
Regularly assess client requirements through comprehensive business evaluations, addressing challenges and identifying growth opportunities.

Enhance Product Adoption:

Investigate and implement strategies for increased utilization of Canary products through targeted upselling and cross-selling within the current customer base.


Encourage Customer Advocacy:
Transform satisfied clients into enthusiastic advocates, showcasing the success stories of Canary Technologies' influence.Qualifications
BA/BS with a minimum of 5 years in Account Management or Customer Success, ideally within hotel technology.
Proven track record of leading, managing, and delivering large-scale projects on time.
Exceptional client-facing and internal communication abilities, with proficiency in engaging senior-level stakeholders.
Strong analytical skills and a proactive approach to problem-solving.
Project Management Professional (PMP) certification is advantageous but not mandatory.
Canary Technologies is committed to equal opportunity employment.

We hire, train, compensate, and promote talent without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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