Sales Administration Analyst

1 month ago

Lake Mary, Florida, United States The Cigna Group Full time
The job profile for this position is Sales Administration Analyst, which is a Band 2 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

POSITION SUMMARY

The Sales Administration Analyst applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. The Sales Administration Analyst may also serve as primary contact and liaison between one or more major customers, Service Centers, among other functional areas. As a Sales Administration Analyst you will have the opportunity to determine best method to resolve problems ensuring customer satisfaction and adherence to company policies. Helping to monitor and review customer service standards, and assist in management and maintaining customer information databases. The Sales Administration Analyst will assist with customer follow-up where more in-depth knowledge of company products and services is required. Must have thorough technical knowledge of assigned products and excellent communication skills. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in Customer Service.

ESSENTIAL FUNCTIONS

  • Perform and facilitate administrative duties as a primary contact for Sales teams/dept through account support and issue resolution.
  • Independently resolves escalated, complex customer conflicts including but not limited to: product, order placement, eligibility, standing orders, contract administration, credit requests and returns.
  • Effectively communicate with customers and sales reps, proactively documenting and triaging requests; identifying and clarifying supportive needs while working toward solutions.
  • Assist with new employee training as well as ongoing for existing reps as Primary SME.
  • Effectively collaborate with internal departments to resolve customer issues, including the Sales, Credit, Contracts, Accounting and Shipping Services departments.
  • Multi-task between several issues with ability to prioritize requests to maximize customer satisfaction.

QUALIFICATIONS

  • High School diploma or equivalent is required, some college preferred.
  • 3+ years relevant business experience.
  • At least one year of CSD Customer Service escalation support, help desk, application support, and other front end support position experience. Senior or escalated role experience is preferred.
  • Advanced PC skills including Microsoft Office suites, SharePoint, Business Objects, Internet, email, and web/ecomm platform support.
  • Extensive knowledge of CSD products and services a must.
  • Intermediate knowledge of ecommerce platforms, customer facing ordering and windows based applications.
  • Experience training and coaching others.
  • Excellent phone presentation and communication skills.
  • Demonstrated ability to handle challenging customers in a professional manner.
  • Willingness to work a flexible task list.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

  • Credit Risk Analyst

    2 weeks ago

    Lake Mary, Florida, United States Hire Talent Full time

    Position Overview:As a Credit Risk Analyst, you will play a crucial role in assessing and validating new client applications. Your responsibilities will include conducting thorough evaluations of potential customers and ongoing accounts independently, while also seeking guidance from senior team members when necessary. Key Responsibilities:1. Evaluate the...

  • Sales Representative

    2 days ago

    Lake Mary, Florida, United States Ashton Woods Full time

    Job DescriptionAbout Ashton WoodsAshton Woods is a leading homebuilder in the United States, known for its commitment to innovation and customer satisfaction. With a focus on designing and building high-quality homes, Ashton Woods has established itself as a trusted brand in the industry.Job SummaryWe are seeking a highly motivated and results-driven Sales...

  • Territory Sales Manager

    6 days ago

    Lake Mary, Florida, United States Central Florida Inpatient Medicine Full time

    Job OverviewPosition Title: Territory Sales ManagerEmployment Type: Exempt – Full TimeReporting To: Executive Director of Business DevelopmentRole Summary:This position is focused on executing direct sales initiatives within the designated territory. The primary responsibilities include fostering and nurturing robust relationships with key referral...

  • Office Administrator- Lake Mary, FL

    3 weeks ago

    Lake Mary, Florida, United States Getinge Full time

    With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. Are...

  • Territory Sales Manager

    2 weeks ago

    Lake Mary, Florida, United States Central Florida Inpatient Medicine Full time

    Job OverviewPosition Title: Regional Business Development ManagerEmployment Type: Exempt – Full TimeReports To: Executive Director of Business DevelopmentRole Summary:This position is focused on executing direct sales initiatives within the designated territory. The primary responsibilities include fostering and sustaining robust relationships with key...

  • Territory Sales Manager

    7 days ago

    Lake Mary, Florida, United States Central Florida Inpatient Medicine Full time

    Job OverviewPosition Title: Regional Business Development ManagerEmployment Type: Exempt – Full TimeReporting To: Executive Director of Business DevelopmentRole Summary:This position is focused on executing direct sales initiatives within the designated territory. The primary responsibilities include cultivating and sustaining robust relationships with key...

  • Real Estate Sales Consultant

    7 days ago

    Lake Mary, Florida, United States Strata Group Full time

    Job OverviewWe are seeking enthusiastic Real Estate Sales Professionals who are driven and passionate about simplifying the home-buying journey for our clients. Our dynamic and rapidly expanding team is in need of dedicated individuals.Whether you are a newly licensed agent or have a serious interest in pursuing a career in real estate, we have an abundance...

  • Real Estate Sales Consultant

    2 weeks ago

    Lake Mary, Florida, United States Strata Group Full time

    Job OverviewWe are seeking committed Real Estate Sales Professionals who are enthusiastic and dedicated to simplifying the home-buying journey for our clients. Our dynamic and rapidly expanding team is looking for individuals who are eager to contribute.Whether you are a newly licensed agent or are serious about pursuing a career in real estate, we have an...

  • Real Estate Sales Consultant

    2 weeks ago

    Lake Mary, Florida, United States Strata Group Full time

    Job OverviewWe are seeking enthusiastic Real Estate Sales Professionals who are dedicated and passionate about simplifying the home-buying journey for our clients. Our dynamic and rapidly expanding team is in need of individuals who are eager to contribute.Whether you are a novice agent or are serious about pursuing a career in real estate, we have an...

  • Lead Sales Strategist, Infusion Center Solutions

    2 weeks ago

    Lake Mary, Florida, United States The Cigna Group Full time

    Position OverviewThe Senior Sales Consultant at The Cigna Group is tasked with cultivating and expanding sales prospects within the Ambulatory Infusion Services sector. Collaborating closely with key Account Managers and Sales Leadership, the Consultant plays a pivotal role in formulating sales tactics for major/national accounts and pinpointing target...

  • Territory Sales Manager for Healthcare Solutions

    7 days ago

    Lake Mary, Florida, United States Central Florida Inpatient Medicine Full time

    Job OverviewPosition Title: Regional Business Development ManagerEmployment Type: Exempt – Full TimeReporting To: Executive Director of Business DevelopmentObjective: This position is focused on executing direct sales initiatives within the designated territory. The role requires building and nurturing robust relationships with key referral contacts and...

  • Sales (IC) Lead Associate, Ambulatory Infusion Center - CuraScript SD - Hybrid (Lake Mary, FL)

    1 month ago

    Lake Mary, Florida, United States The Cigna Group Full time

    The job profile for this position is Sales (IC) Lead Associate, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Salesforce CPQ Solutions Architect

    2 weeks ago

    Lake Mary, Florida, United States JobRialto Full time

    Position Overview: We are seeking a skilled Salesforce CPQ Solutions Architect with a minimum of 4 years of experience in the CPQ (Configure, Price, Quote) ecosystem, alongside proficiency in Sales, Service, and Analytics Clouds. The ideal candidate will also have experience with MuleSoft and integrations with platforms such as NetSuite. Key...

  • Real Estate Consultant

    2 weeks ago

    Lake Mary, Florida, United States STRATA Group Full time

    Join Our Dynamic Team at STRATA Group!Are you a driven individual looking to enhance your earning potential? Do you have a passion for assisting others in realizing their dream homes? If so, we have an exciting career opportunity for you! Our team is expanding, and we are in search of dedicated Sales Agents to manage our plentiful leads. We offer not only a...

  • Operations Manager

    4 days ago

    Lake Mary, Florida, United States Chicken Salad Chick Full time

    About Chicken Salad ChickWe are a fast-growing brand with a passion for delivering exceptional customer experiences. Our restaurants are known for their delicious menu offerings and commitment to providing a welcoming atmosphere for our guests.Job SummaryWe are seeking a highly skilled Restaurant General Manager to join our team. As a key member of our...

  • Regional Business Development Manager

    11 hours ago

    Lake Mary, Florida, United States Central Florida Inpatient Medicine Full time

    Job DescriptionJob Title: Regional Business Development ManagerJob Type: Exempt – Full TimeReports to: CEOJob Purpose: This position will develop and maintain strong relationships with key referral personnel and identify new opportunities to increase market presence and advance growth in their region.Duties and Responsibilities:Works with the Business...

  • Growth Strategy Consultant

    2 weeks ago

    Lake Mary, Florida, United States Laser Photonics Full time

    Job OverviewLaser Photonics, a frontrunner in the realm of industrial laser solutions, is situated in Orlando, Florida. We specialize in a comprehensive array of laser systems, including marking, engraving, cleaning, and cutting technologies.Our innovative and progressive atmosphere attracts top-tier talent, eager to contribute to a team that is redefining...

  • Lead Financial Consultant, Regional Finance

    2 weeks ago

    Lake Mary, Florida, United States Scholastic Full time

    Position Overview:THE ROLEThe Regional Finance – Lead Consultant is an essential role that provides financial guidance to the management team overseeing Book Fairs. This position necessitates a collaborative relationship with regional management to relay financial outcomes effectively. Key responsibilities encompass the preparation of financial reports,...

  • Operations Director

    2 days ago

    Lake Mary, Florida, United States Vesta Property Services Full time

    Job Summary: The Operations Manager will oversee the daily operations of Vesta Property Services to ensure goals and objectives are achieved.Responsibilities:Plan and organize daily activities related to production and operations.Measure productivity by analyzing performance data, financial data, and activity reports.Coordinate with other support departments...

  • IT Systems Manager

    3 days ago

    Lake Mary, Florida, United States Softworld Inc Full time

    Job Title: IT Systems ManagerJob Location: RemoteOnsite Requirements:IT management experience for InfrastructureSAP or Salesforce Implementation experienceJob Description:Position Purpose:Build out, maintain, and troubleshoot the rapidly expanding infrastructure. Ensure the highest levels of availability, performance, and security for a network of computers,...