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Office Supervisor

2 months ago

Washington, Washington, D.C., United States MEDSTAR HEALTH Full time

General Summary of Position
The Office Supervisor is responsible for managing and maintaining office operations and providing administrative support to the assigned department and providing ancillary support to the Site Manager/Director. The Office Supervisor is responsible for efficient and accurate intake, benefit verification, pre-registration, registration and scheduling of patients referred to the network. Responsibilities may also include: collection of copayments, charge entry reconciliation, preparing bank deposits and cash receipt logs, medical record activities and case management tasks. Depending on clinic size/needs, the Office Supervisor oversees Office Assistant positions.

Primary Duties and Responsibilities

Greets and assists patients on the telephone and in person with a friendly and courteous voice at all times.Practices and is responsible for monitoring efficient and accurate intake, case management, pre-registration, registration and scheduling of patients referred to the MedStar National Rehabilitation Network (MNRN) network.Assists with patient registration in registration systems, and assists with patient scheduling and scanning of patient care administrative documents in electronic medical record (EMR) systems. Performs insurance verification and coordinates services/authorizations for patients. Collects patient co-payments and performs daily cash receipt responsibilities.Understands and is responsible for patient access, customer service and revenue cycle management at designated site(s).Provides administrative operations management at designated site(s). Contributes to staffing decisions at designated site(s) with input from Site Manager/Director.Helps to resolve conflict with effective verbal and written communication in an appropriate manner.Demonstrates teamwork, while encouraging open and direct communication with others in a positive manner.Runs daily and weekly EMR administrative reports for clinic; manages `At a Glance Alerts' and reports in EMR systems; manages/reconciles reports (not in EMR) (Task List, Unbilled Report, etc). Coordinates payroll and time management through API system for all administrative associates but not limited to clinical staff.Demonstrates the ability to successfully train and oversee team members. Directs, guides, and mentors Office Assistants to carry out tasks created by administrative leadership and clinical leadership. Completes associate performance reviews in Talent Manager system twice yearly and maintains feedback throughout the year to the associate.Participates in administrative team connections with referring physician practices in order to establish positive relationships to maintain and increase referrals and site productivity.

Minimum Qualifications
Education

  • High School Diploma or GED required and
  • Associate's degree preferred or
  • Bachelor's degree preferred

Experience

  • 1-2 years Experience with managing and coordinating administrative staff required

Knowledge, Skills, and Abilities

  • Able to work in a team environment;
  • organized, timely, detail-oriented, pleasant and friendly attitude;
  • customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds;
  • problem-solving skills to research and resolve discrepancies, denials, appeals, collections;
  • takes initiative in following through with all office procedures and policies;
  • effective communication abilities for phone contacts with insurance payers to resolve issues;
  • must be able to utilize computer systems, software, fax machine and copier.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

  • Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
  • Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.