Chief Operations Officer

2 months ago

Washington, Washington, D.C., United States House Of Representatives Full time

Job Summary:


The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff.

The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.


This position is located in the Immediate Office Directorate, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S.

House of Representatives (House).

The Chief Operations Officer provides engineering and technical support in the following areas:
Voice Communications, Server and Storage Management, Network Operations, House Cloud Operations, and Administrative Support.

The teams within this COO support the infrastructure (circuits, cabling, servers, data storage, voice systems, Network and other physical infrastructure) that provides computing and telecommunications services to the House.

This position serves as the Chief Operations Officer.


Key responsibilities include managing the systems design, development, testing, implementation, and maintenance for information systems projects within HIR; sharing responsibility with the other HIR Groups for directing comprehensive, nationwide systems engineering programs to modernize and maintain information systems in the House; leading change through the development and implementation of organizational vision that integrates with the strategic plans of the CAO and the House; providing leadership to multiple Directorates in Networking, Telecom and Enterprise Operations and direction to assigned Directors, reviewing and evaluating performance of subordinates, and preparing performance reports; and planning and managing short- and long-range budget activities.

The position has day-to-day supervisory/managerial responsibilities. This position has access to Personally Identifiable Information (PII).

Major Duties/Responsibilities:

  • Leads the on-going operation and future planning for nationwide information systems within the responsibility of the CAO. This includes local Capitol Hill campus usage, wide area District Office, and remote use of these systems via on-premise and Cloud Service Providers.
  • Provides on-going operation and future planning for House Cloud Services. This includes a comprehensive hybrid information systems program to include multi-cloud and cross-cloud solutions.
  • Assists the CIO and Deputy CIO in directing the operations of HIR to ensure the House's information and communications systems meet the uptime, application, and requirement needs of Members, Committees, and House support offices.
  • Manages the budgeting and purchase of hardware and software licensing in support of information management systems projects. Administers procurements, including the development and issuance of Requests for Information (RFIs) and Requests for Proposal (RFPs), and conducting bidder sessions, evaluations, and recommendations for purchase. Serves as the House's Contracting Officer's Technical Representative (COTR) for all major Information Management systems contracts.
  • Keeps abreast of current information systems technology and industry developments and applies them as necessary to improve service to House users for both Directorates.
  • Advises relevant staff on major industry issues and developments, especially as it relates to technology and regulatory changes.
  • Reviews and analyzes House information systems, including equipment and local and wide area services, to provide the CAO and the Committee on House Oversight with information for establishing policies and making procurement decisions.
  • Prepares annual budget estimates and corresponding testimony for the Legislative Branch Appropriations Subcommittee.
  • Manages the implementation and introduction of advanced information systems management technology and products.
  • As necessary and appropriate, meets with industry vendors, the Committee on House Oversight, House Information Resources, House Systems Integrators, and other HIR Departments to ensure well-coordinated deployment of Information Systems.
  • Conducts normal administrative and personnel management activities, including performance reviews and evaluations, interviewing and employment recommendations, staff counseling, employee development training, and development of policies.
  • Provides guidance to staff and supervisors on desired results and planning considerations, monitors progress of assigned projects, and provides additional resources as appropriate.
  • Establishes procedures to systematically and equitably review subordinate supervisor's accomplishments and ensure recommendations from subordinates are consistent with the CAO mission and internal initiatives.
  • Performs other official duties as assigned.

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