Senior Project Manager

1 month ago

Santa Clara, California, United States CoreSite, LLC Full time
The Senior Project Manager is responsible for the timeliness, accuracy, and customer satisfaction related to customer deployments and expansions within identified geographic markets. The Project Manager will generally focus on supporting customers in identified geographic markets, but may be required to manage multi-market deployments that happen in tandem. The Project Manager will lead and coordinate inter-departmental activities to ensure accurate and timely deployments. The Project Manager will coordinate customer business requirements with Sales Engineering and Data Center Operations, and will interact regularly with Sales and Marketing. The Project Manager will support Sales in pre-sales demonstrations and is responsible for ensuring a smooth and successful customer experience.

Duties:

  • Responsible for the overall planning, planning, implementation/management and close-out of customer move-in, expansion and migration projects.
  • Coordinate with other Project Manager to complete multi-market customer deployments; may be responsible for entire multi-market deployment
  • Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight
  • Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics
  • Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements
  • Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders
  • Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments
  • Collaborate with internal business units to evaluate, identify, and resolve risks to projects
  • Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements
  • First line of contact for pre/post sales implementation in geographic market
  • Participate on weekly Market calls
  • Promote and demonstrate the behaviors consistent with CoreSite's culture and 8 Guiding Principles
  • Pro-actively identify project improvement opportunities
  • Respond to email and phone inquiries
  • Other projects and duties as assigned
Skills & Abilities:
  • Extreme attention to detail is mandatory
  • Passionate drive to deliver world-class customer service
  • Strong -interpersonal skills are required
  • Superior project management skills
  • Innovative and influential, with the ability to drive stakeholders to meet defined timelines and deliverables
  • Strong understanding of electrical and mechanical systems in use in a data center environment
  • Relevant knowledge of data center IT infrastructure
  • Positive, energetic work approach and flexible in support of a high-growth, highly dynamic work environment.
  • Telecommunications, construction, critical facility build and/or hardware deployment experience a bonus
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Strong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutions
  • Excels in a team-oriented work environment
  • Ability to work well under pressure and meet deadlines
  • Excellent interpersonal, verbal, and written communication skills
  • Exhibits a strong work ethic and accountability to deadlines
  • Advanced computer skills (primarily Excel and Microsoft Project)
  • Flexibility and creativity to meet customer needs
  • Excellent organizational skills
  • Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Travel and Work Arrangements:
  • This is a mission critical position that requires 80% onsite work. (i.e. The selected candidate will report to CoreSite's data center campus for onsite work, customer meetings, and team collaboration 4 days per week.)
  • Travel is expected at a minimum of 15% of the time and will be driven by customer needs

Key Performance Indicators/Metrics:
  • On-time delivery
  • Customer Satisfaction
  • Work Order Accuracy

Education/Experience:
  • Bachelor's Degree preferred or equivalent years of experience
  • Minimum of 5 years' experience in customer service
  • Co-location data center or telecommunications experience preferred
  • Project Management Professional (PMP) Certification is required
  • Salesforce experience a plus

Compensation:

Compensation for this role includes a base salary between $85,000 and $105,000 and will vary based on experience. This role is also eligible for an annual bonus and equity, based on individual and company performance.Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week

  • First-day medical insurance through Cigna with generous premium cost coverage
  • Dental insurance through Delta Dental
  • Vision insurance through VSP
  • Telemedicine through MDLive for Cigna
  • Healthcare and dependent care flexible spending account (FSA) plans
  • Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
  • Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
  • Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
  • First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
  • Discretionary annual bonus and equity incentive plan
  • Employee stock purchase plan (ESPP) with a 15 percent discount
  • 16 days of paid time off (PTO)
  • 11 paid company holidays and additional floating holidays
  • School visitation and elder care paid time off
  • Parental leave, adoption and surrogacy benefits, and family planning/fertility support
  • Wellness reimbursement program & wellness incentive program
  • Free parking or a company contribution toward a public transit pass
  • Education reimbursement and student loan debt assistance program
  • Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program
  • Pet insurance
  • Charitable matching program

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we're providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to

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