Epic Application Analyst Lead

1 month ago

Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are currently seeking an Epic Application Analyst Lead to join our IS&T Revenue Cycle team. This full-time role will work days.

Purpose of this position: We are currently seeking an Epic Application Lead to join our team. Under limited supervision, support the IS&T team in maintaining Epic system and associated applications with integration/interfaces with Epic.

RESPONSIBILITIES

  • Research to develop, configure, and modify moderate to high complexity "break fix" solutions in Epic
  • Review, build, test, debug, and document progress of Epic issues in partnership with the TS utilizing the SLG process and release notes
  • Participate in testing phases of associated applications during implementations and upgrades
  • Manage and grow strong relationships with end user communities, customers, and business partners
  • Provide Epic content expertise to support service/desktop team members and applications with integration/interfaced systems
  • Identify opportunity for process/system improvements by adopting new Epic functionality, update team roadmaps to reflect these opportunities and partner with Informatics on planning and implementing these improvements
  • Facilitate meetings
  • Analyze risk and develop mitigation plan for Epic safety/financial escalations, monitor team SLGs/Nova notes to assure regular updates are recorded and follow-up is documented
  • Participate in hardware and software planning
  • Mentor and train team members, assist with onboarding and ensure cross training
  • Support leadership by monitoring and assigning out tasks when there is capacity to absorb work or perform investigation of requests and make recommendations prior to assigning
  • Provide regular and/or off hour on call support as scheduled
  • Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

  • 3 years relevant of comprehensive professional experience working in the electronic health record, Epic
  • Associates of Arts (AA) or Bachelor's degree

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • Experience in leading teams
  • Ability to collaborate and bring teams together
  • Experience developing technical/systems design specifications and building system solutions
  • Experience executing risk mitigation plans
  • Demonstrated ability to spearhead resolution of team related issues
  • Capability to manage multiple competing objectives and clearly communicate results and/or barriers

Knowledge/Skills/Abilities:

  • Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
  • Critical thinking and problem-solving skills
  • Demonstrated analytical, critical thinking, problem solving and conflict resolution skills
  • Ability to multi-task and prioritize tasks
  • Ability to explain or demonstrate technology in a manner suited to the audience
  • Ability to provide customer focused service and communicate the value of proposed solutions
  • Ability to communicate issue updates to stakeholders
  • Ability to consider cross functional areas and applications, understanding the interdependencies when evaluating information
  • Ability to serve as subject matter expert for technical questions
  • Ability to mentor and train team members

License/Certifications:

  • 1 Current Epic Certification OR 1 Current Epic Accreditation OR 1 Current Epic Proficiency Self-study OR 1 Current Epic Proficiency

-AND-

  • 1 Current Epic Certification OR 1 Current Epic Accreditation OR 1 Current Epic Proficiency Self-study OR 1 Current Epic Proficiency

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: IS T Revenue CyclePrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = hours per pay period)Shift Detail: DayJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Non-Union Job Posting: Jul

EEO/Disability/Veteran employer.

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