Guest Service Agent
2 months ago
Check us out online
Pay Range: $ $40.31 / hour
Shift Pattern:Full availability needed including overnights, weekends, and holidays
What will I be doing?
As a Guest Service Agent, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The ideal candidate will have 2-3 years of Guest Service or Front Office experience. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assist Front Office leadership with the checking in and checking out of guestsRespond to guest inquiries and in a timely, friendly and efficient manner
Provide driving and/or walking directions to guests to local destinations
Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Provide or obtain accurate information for guests
#LI – LG1 RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all
Meaningful Benefits for Your Career and Well Being
We support the well-being and performance of Team Members with industry-leading rewards, recognition, and support to meet their needs:
Competitive SalaryBest-In-Class PTO (paid time off)
Employee Assistance Programs
Health and Welfare Benefit Plans
Employee Stock Purchase Plan
Go Hilton - Team Member Travel Discounts
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
*This information is a highlight of the major benefits offered. Wages, retirement and paid time off benefits are specific to your location and position.
Source: Hospitality Online
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