Guest Services Agent

2 weeks ago


New Brunswick, New Jersey, United States Five Rivers Management Full time
Position Overview

The Guest Services Agent plays a crucial role in ensuring a positive experience for all visitors. This position requires a commitment to excellence and a friendly demeanor.

Key Responsibilities
  • Work part-time during evenings and weekends to accommodate guest needs.
  • Employ strong verbal and written communication skills to collaborate with various departments.
  • Support team members with diverse tasks, including operating the courtesy van and assisting with breakfast, laundry, or housekeeping duties.
  • Address guest inquiries, special requests, and concerns promptly and effectively.
  • Implement guest satisfaction protocols to ensure a memorable stay.
  • Greet and acknowledge guests warmly at the front desk and throughout public areas.
  • Maintain accurate room status inventory for operational efficiency.
Compensation

The hourly wage for this position is $12.85.

Additional Duties
  • Handle guest registrations, including payment processing and verification.
  • Complete shift reports and manage all financial transactions in line with company policies.
  • Assist with guest reservations via phone, following established procedures.
  • Respond to inquiries about hotel services, local attractions, and directions.
  • Manage incoming communications, including phone calls and mail.
  • Contribute to the cleanliness and organization of the lobby and front desk area.
  • Restock the mini-market as necessary to ensure guest satisfaction.
  • Assist in the filing and follow-up of work orders.
  • Perform minor repairs and maintenance tasks as needed.
  • Carry out additional responsibilities as assigned by management.
  • Document and store lost-and-found items according to hotel policy.
Qualifications
  • A high school diploma or equivalent is required.
  • Previous experience in the hospitality sector is advantageous but not mandatory.
  • Must be available to work flexible shifts, including evenings, weekends, and holidays.
  • Proficiency in common Windows-based applications is essential.
About Five Rivers Management

Five Rivers Management is dedicated to providing a unique, honest, and fair experience for both our customers and team members. We pride ourselves on fostering a supportive environment that values excellence.



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