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Guest Services Representative

2 months ago

New York, New York, United States Six Flags Great Escape Full time

Position Title: Hotel Front Desk Agent

Job Category: In Park

Requisition Number: FRONT006819

Job Overview:

As a Hotel Front Desk Agent, you will be the first point of contact for our guests, ensuring a welcoming and memorable experience. Your role is crucial in maintaining high standards of customer service and operational efficiency.

Key Responsibilities:

  • Warmly greet all guests and provide exceptional service to enhance guest satisfaction.
  • Follow house rules, departmental policies, and safety protocols diligently.
  • Maintain clear communication with guests and management.
  • Address guest requests and complaints promptly, directing them to the appropriate department or manager when necessary.
  • Handle cash transactions responsibly and professionally.
  • Utilize problem-solving skills to effectively manage guest inquiries and concerns.
  • Ensure accurate cash handling and balance all transactions at the end of your shift.
  • Manage the Front Desk system for reservations and check-ins.
  • Efficiently operate the room key card machine.
  • Check guests into the system, establish credit, and provide accurate information.
  • Distribute room keys and staff keys appropriately.
  • Update guest room status, including changes, early departures, and stay-overs.
  • Complete and reconcile the Shift Audit at the end of each day.
  • Facilitate guest check-outs by reviewing charges, collecting payments, and closing out room folios.

Qualifications:

  • Proficient in keyboarding and general computer operations.
  • Prior experience with credit card processing and cash handling is preferred.
  • Friendly and approachable demeanor with a positive attitude.
  • Experience in customer service or hospitality is advantageous.
  • Ability to stand for extended periods and reach above shoulder level.
  • Competent in answering and transferring phone calls.
  • Familiarity with hotel amenities and services.
  • Ability to multitask and thrive in a fast-paced environment.
  • Maintain professionalism and composure in all situations.
  • Knowledgeable about hotel and waterpark services and their operational hours.
  • Willingness to work weekends, holidays, and various shifts as required.

Additional Responsibilities: Perform any other duties as assigned to support the overall operations of the resort.

Note: By proceeding with the application, you agree to receive future communications related to your application status and company updates via text message.