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Guest Services Coordinator

2 months ago

New York, New York, United States The ONE Group Full time

Position Overview:
A Host/Hostess is responsible for overseeing concierge services and managing reservation systems effectively. This role requires optimizing guest flow during service and fostering strong relationships with booking agents. Additionally, the Host/Hostess must ensure that all guest data is current and engage with guests through digital platforms to uphold a positive image.

Duties & Responsibilities:

  • Oversee and enhance concierge services
  • Streamline guest flow during service periods
  • Maintain and organize reservation systems
  • Develop and sustain relationships with booking agents
  • Ensure guest information is accurate and up-to-date
  • Engage with guests through online channels
Qualifications/Primary Job Requirements:
  • At least 3 years of relevant professional experience
  • Strong leadership and management capabilities
  • Proficient in various restaurant management software
  • Ability to integrate seamlessly into a team environment
  • Effective delegation skills
  • Willingness to work extended hours, including late nights

The organization provides comprehensive medical, dental, and vision insurance, along with group life and disability coverage. Additional employee benefits include an Employee Assistance Program (EAP), dependent care support, dining discounts, a 401K plan, commuter benefits, and paid time off for all full-time staff. This company is committed to E-Verify compliance.