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Desktop Support Tech

2 months ago

Denver, Colorado, United States The Judge Group Inc. Full time
Location: Denver, CO
Salary: $19.00 USD Hourly - $20.00 USD Hourly
Description: Our client is currently seeking a Desktop Support Tech
  • The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
This job will have the following responsibilities:
  • Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
  • Provide support to client-identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
  • Requirements
  • Education and Experience:
  • Typically requires technical school certification or the equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required
  • Skills:
  • Excellence in communication and customer-facing skills
  • Strong oral, written, and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Additional requirements may exist if the offer of employment is extended
Contact:

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