Technical Support Specialist
2 weeks ago
Dynamic IT consulting firm is seeking a proactive and enthusiastic Technical Support Specialist to enhance our support operations.
In this role, you will engage with diverse technologies and end users, delivering exceptional remote and on-site IT assistance to our extensive clientele. Adaptability is essential as you navigate various office environments and technologies. Strong communication skills and a genuine passion for technology are crucial.
Key Responsibilities:
- Provide desktop support via phone and in-person, troubleshooting a range of network and end-user systems.
- Create and maintain technical documentation and user guides.
- Collaborate with our team of IT professionals to deliver top-tier support to over 1600 endpoints.
Skills and Qualifications:
- A strong desire to learn and develop as an IT professional, with a commitment to self-improvement and assisting others.
- Outstanding customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Proficient in troubleshooting and diagnosing issues to resolution.
- Strong analytical, critical thinking, and problem-solving skills.
- Detail-oriented and quick to learn.
- Ability to handle confidential information with the utmost respect.
- Capable of working independently and as part of a team.
- Extensive knowledge of Windows networking and desktop systems.
Minimum Requirements:
- Must be at least 21 years old and possess a valid driver's license.
- Minimum of 5 years of relevant experience, with technical certification being advantageous.
- Must be legally authorized to work in the United States.
- Reliable transportation is required.
- Proof of active automobile liability insurance compliant with state regulations is necessary.
Conclusion:
Successful candidates will demonstrate the ability to quickly and effectively address client concerns. Your determination, adaptability, skill set, and attention to detail will be vital for success in this role.
The ideal candidate will embody our core values of Integrity, Altruism, Growth, Improvement, Value, and Connection, and possess a collaborative spirit.
Experience with Windows Technologies (both server and desktop), firewall concepts, Active Directory, backup solutions, SaaS, and virtualization technologies such as VMware or Hyper-V is required.
About Initial.IT:
Founded in Denver, Initial.IT has been delivering exceptional IT support to various organizations in the region.
We provide a flexible work environment, promoting autonomy and the belief that everyone deserves the opportunity to succeed, grow, and contribute positively. We are an Equal Opportunity Employer offering a comprehensive benefits package, including Medical/Dental/Vision, Retirement plans, and more.
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