Technology Support and Security Training Facilitator

2 weeks ago

Denver, Colorado, United States Per Scholas Full time
ABOUT PER SCHOLAS:

For nearly 30 years, Per Scholas has been dedicated to promoting equity and opportunity within the rapidly evolving technology sector by harnessing the untapped potential of individuals, enhancing communities, and addressing employer needs through comprehensive tech training. By collaborating with a diverse range of employer partners, from Fortune 500 companies to innovative startups, we are creating inclusive tech talent pipelines to meet the growing demand for skilled professionals. With national remote training and campuses in over 20 cities, Per Scholas provides no-cost training programs in the most in-demand tech skills, including Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, we have successfully trained over 25,000 individuals, significantly advancing their professional journeys into high-growth tech careers with salaries that are three times higher than their pre-training earnings. At Per Scholas, diversity, equity, inclusion, and belonging are integral to our mission. Over 85% of our learners are people of color, two in five are women, and more than half hold a high school diploma as their highest educational credential.

Position Title: Technology Support and Security Training Facilitator

Location: Hybrid position

WHO WE ARE LOOKING FOR:
Per Scholas is in search of a versatile Instructor and Technology professional to provide exceptional instruction to a diverse student body eager to acquire skills and credentials that will prepare them for career opportunities in technology. The technical training competencies encompass, but are not limited to: hardware, software, networking, security, server management, mobility, virtualization, and project management.

Required Qualifications:
  • Proficient in Windows, Mac, and Linux operating systems from an end-user perspective.
  • A minimum of 1 year of teaching experience.
  • A minimum of 1 year of professional IT experience.
A+ Certification Series:
  • Expertise in Active Directory, Group Policy Objects (GPOs), and user-profile management.
  • Experience with MS Server, SCCM/WSUS, Patch Management, and a general understanding of Office 365 administration.
  • Basic knowledge of performance monitoring and metrics using Perfmon.
  • Experience in supporting desktop hardware and software, including installations, imaging, upgrades, printers, scanners, and general end-user equipment.
  • Proficiency in LAN/WAN, routing configuration, and switching.
  • Familiarity with the OSI model and protocol data flow, along with a working knowledge of Client/Server environments.
  • Proficiency in remote administration and tools such as InTune, Remote Access Tools (RDP), Teamviewer, and Bomgar.
  • Experience in providing direct troubleshooting support for end-user desktop equipment, applications, or connectivity issues in a timely manner.
  • Thorough understanding of Network/OS Security concepts and procedures.
  • Ability to develop content and curriculum aligned with instructional outcomes.
  • Knowledge of cloud infrastructure and administration.
Preferred Qualifications:
  • Google IT Certification.
  • Current Network+ Certification (N10-006 or N).
  • Windows Certification.
  • Strong documentation, analytical, and problem-solving skills.
  • Experience with ITIL implementation in support of Help Desk operations, preferably using ServiceNow.
  • Experience utilizing an SLA ticketing system with a customer service-oriented approach.
Responsibilities:
  • Deliver virtual training that prepares students for entry-level careers in Cybersecurity Essentials, which includes daily instruction, assessment administration, attendance tracking, one-on-one tutoring, and daily evaluation of individual student progress.
  • Collaborate virtually with the Director of Curriculum to identify and continuously assess and enhance the training as new technologies emerge.
  • Provide students with access to relevant resources for external learning on technologies and study aids pertinent to the curriculum.
  • Work closely with the team to identify student needs, offer necessary support, establish individualized plans for student success, and participate in regular student-status meetings.
  • Maintain and update Salesforce and/or our Learning Management System (LMS) with student grades, certification scores, and progress notes.
  • Create, submit, and maintain training curricula, syllabi, lesson plans, and other classroom materials for approval and record-keeping.
  • Collaborate with staff at other sites to ensure the integrity of the training model is implemented effectively.
  • Achieve and maintain a minimum of an 80% class pass and graduation rate for each cohort.
Salary: The targeted salary for this role is between $60,000 and $65,000, with variations based on factors such as geographic location and alignment with qualifications and experience.

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