IT Support Specialist I

2 weeks ago

Denver, Colorado, United States Vertafore Full time

Salary: $50,000 - $55,000 base salary

Company Overview: Vertafore is a prominent technology firm that is revolutionizing the insurance sector with its cutting-edge software solutions. Our diverse range of products empowers clients to enhance their operational efficiency, manage their business effectively, and foster stronger relationships while minimizing costs.

Our commitment is to propel InsurTech forward by prioritizing people within the industry. We are at the forefront of product innovation, forming strategic technology partnerships, and emphasizing customer success.

Our dynamic and collaborative workplace encourages creativity, critical thinking, and mutual challenge, ultimately enhancing our solutions and team performance.

Position Overview: We are seeking a motivated and enthusiastic IT Support Specialist I to join our team.

Key Responsibilities:

  • Serve as the primary contact for End-User and Desktop Support, providing entry-level growth opportunities.
  • Deliver technical assistance through various channels including phone, remote desktop, and in-person support.
  • Conduct scheduled installations of software and hardware on workstations.
  • Install and configure operating systems across multiple platforms, including Windows 10 and MacOS.
  • Work collaboratively with end-users to troubleshoot and resolve issues related to applications, phones, printers, or computers in real-time.
  • Engage with senior Help Desk personnel and escalate issues as needed.
  • Support technologies such as Office365, Microsoft Office, printers/copiers, Windows 10, MacOS, InTune, LAN, and IP Telephony.
Qualifications:
  • Preferred experience of up to 3 years in a related field.
  • Associate degree or higher in a relevant discipline, or equivalent industry experience.
  • Proficient in researching and troubleshooting technology-related issues.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Customer service experience is preferred.
  • Physical capability to lift and carry up to 30 lbs, and push/pull carts as necessary.
  • Willingness to learn and utilize a service ticketing system.
  • Strong written and verbal communication skills.
  • Ability to convey technical information to non-technical individuals.
  • Flexibility in working hours is desirable.
Additional Information:
  • This role does not require travel.
  • Work will be conducted from an office location 3-4 days per week.
  • Occasional lifting/moving of up to 10 pounds may be necessary.
  • Frequent repetitive hand and arm movements are required for computer operation.
  • Specific vision abilities required include close vision for computer work.
  • Frequent sitting and/or standing is expected.
Company Culture: At Vertafore, we believe in the power of relationships, and our technology aims to strengthen these connections. Our mission is to transform the insurance industry by placing people at the core of our technology solutions. We are dedicated to enhancing customer experiences, continuous improvement, and delivering measurable results.

Join us in our journey to innovate and lead in the InsurTech space.

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