Field Service Technician, Bioprocessing- Central Territory

3 weeks ago

Baton Rouge, Louisiana, United States Getinge Full time

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Getinge is a world leader in bioprocessing developing and supplying advanced bioreactor systems for the production of vaccines, antibodies, tissues, bio-pharmaceuticals, nutraceuticals and biosimilars in the Pharmaceutical industry, as well as enzymes, food, feed, bio-fuel, bio-chemicals and bio-plastics for Industrial Biotechnology. We can guide a customer through the entire upstream process, from initial screening up to full-scale production, using the same platform.

We are hiring a Field Service Technician for Bioprocessing in theCentral Territory. Preferred candidates will reside near a major airport within the territory, which includes UT, CO, AZ, NM, TX, KS, OK, MO, AR, LA, MS, AL, GA, and FL.

The position reports to the Manager, Service & Technical Support and is responsible for installing and servicing the entire Bioprocessing portfolio of products to all potential customers in the territory.

Job Responsibilities:

    • Determine the cause and repair of malfunctioning equipment send in for repair, and testing of the repaired, according to manufacturer's specifications
    • Respond and complete service visits
    • Able to research and develop solutions outside of company products, in regards to service work being performed.
    • Take care of service calls with customers, distributors and partners
    • Assist with the training and teaching of customers, distributors and partners in regards to the service work
    • Complete service reports based on in house repairs, maintenance contracts and service visits
    • Maintain a weekly report based on the work performed, and the diagnosed malfunctions and solutions on the repair on the equipment
    • maintain a weekly report on work still to be done and ongoing repairs
    • Provide assistance to the assembly of customer orders
    • Report back information gathered with contacts from customers, distributors and partners
    • Maintain and protect the distributed Service tools and materials
    • Assist in the planning of service related jobs
    • Take into account procedures, regulations, and safety in the work environment
    • Correctly perform the service work upon consultation with and agreement from the customer
    • Completely and correctly fill in relevant information in the service reports
    • Report quality issues and discrepancies back to the service manager in a written report
    • Correctly use ESD-safe equipment when available
    • Maintain contacts with customers, distributors and partners in regards to the service work being performed, within the regulations and procedures set forth by the service manager
    • Sell certain parts with a known selling price during service work
    • Provide after consultation with the customer, distributor and or partners to swap out a defective piece of equipment within the regulations and procedures set forth by the Service Manager

Job Qualifications:

  • Bachelor's degree in electronics preferred, or equivalent combination of education and experience.
  • 2+ years of experience as a technician/ engineer, prefer experience in the field
  • Working knowledge of mechanical engineering a plus
  • Precise and independent
  • Good knowledge of the functions of the equipment being sold
  • Flexible
  • Driver's license
  • Travel around 75%

Salary range: $38.00- $48.00 p/hr., depending upon experience and location

Company Vehicle Provided

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

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