Administrative Assistant
2 months ago
Administrative Assistant - Customer Service Representative Job Summary: Responsible for increasing revenue through front counter sales, account management, and database marketing while providing exceptional customer service for an overall outstanding customer experience.
Responsibilities:
- Greets walk-in client, identify and assist with needs and/or orders
- Manages walk-in traffic, incoming calls, emails, and fax communications and takes appropriate actions. Identifies client's needs and provides solutions to assist with questions and/or order needs. Assists with scheduling, and priority changes in a fast-paced environment. Builds professional relationships with diverse client/prospect base
- Maintain calendars for the team to ensure efficient workflow
- Prepares estimates, processes, and input orders. Serves as a primary contact for clients and a liaison between sales, production, and clients. Oversees and creates opportunities for in-house phone and front-counter sales
- Assist in preparing quotes, invoices, and other administrative documents for the sales team
- Coordinate with production and delivery teams to ensure timely fulfillment of customer orders
- Maintain organized filing systems and databases to keep track of customer information and orders
- Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach
- Places phone calls and/or emails to follow up on estimates. Assists in the s collection calls for receivables
- Understand products, services, and procedures within the organization. Markets products, solutions, and services to previous and current clients
- Maintains communication logs and other pertinent records
- Ensures proper cleanliness and "tour-ready" environment at the front counter, conference/meeting rooms, and showroom areas
- Assists with other projects as needed Qualifications:
- Customer Service Experience
- US Work Authorization
- Proficiency using MLS (Multiple Listing Service) Preferred
- Great conversationalist and email writer
- Ability to quickly build rapport and credibility
- 2 years of business-to-business sales and/or customer service experience
- Proficient in MS Office Suite, Internet
- Excellent time management, and calendaring skills
- Project management for multiple projects, deadlines, and orders Plusses, but not required.
- Knowledge of sign industry substrates, media
- Experience in graphic design
- Experience in social media posts
- Experience in payment processing and data entry Compensation: $22 hourly
- Greets walk-in client, identify and assist with needs and/or orders
- Manages walk-in traffic, incoming calls, emails, and fax communications and takes appropriate actions. Identifies client's needs and provides solutions to assist with questions and/or order needs. Assists with scheduling, and priority changes in a fast-paced environment. Builds professional relationships with diverse client/prospect base
- Maintain calendars for the team to ensure efficient workflow
- Prepares estimates, processes, and input orders. Serves as a primary contact for clients and a liaison between sales, production, and clients. Oversees and creates opportunities for in-house phone and front-counter sales
- Assist in preparing quotes, invoices, and other administrative documents for the sales team
- Coordinate with production and delivery teams to ensure timely fulfillment of customer orders
- Maintain organized filing systems and databases to keep track of customer information and orders
- Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach
- Places phone calls and/or emails to follow up on estimates. Assists in the s collection calls for receivables
- Understand products, services, and procedures within the organization. Markets products, solutions, and services to previous and current clients
- Maintains communication logs and other pertinent records
- Ensures proper cleanliness and "tour-ready" environment at the front counter, conference/meeting rooms, and showroom areas
- Assists with other projects as needed
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Administrative Assistant
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