Account Manager
4 weeks ago
The Washington Post is seeking an experienced Account Manager who will build and strengthen client relationships to achieve long-term partnerships. At the Washington Post, client relationships are our top priority, the Account Manager will maintain client accounts and serve as the main point of contact for client needs, account performance and growth. The Account Manager enables The Washington Post to better serve clients by applying obsession to what clients care about and need, ensuring our story is valued and understood, and building and maintaining trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency. The AM drives both revenue and client satisfaction. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service throughout all phases of the post-sale customer lifecycle.
Motivations:
You are personable and passionate about relationship building with exceptional customer service skills.
You anticipate and proactively address campaign issues early and work to resolve them before the client identifies them.
You can self-prioritize based on needs and demands of each client and sense when to act urgently.
You communicate and present to clients at all levels, including senior leadership, comfortably and professionally.
You are observant and curious, you are not hesitant to ask questions.
You are highly productive; you are a strong time-manager and look to improve processes and maximize opportunities for high efficiency.
You demonstrate flexibility with changes in client direction or goals.
You are a data driven thinker and storyteller.
Responsibilities:
Be the central point of contact in all matters related to client experience and performance:
Responsible for communicating proper deadlines that follow internal and external SLAs
Finalize contracts in OMS and coordinate launch with campaign management team through ticketing system
Proactively keep client informed and updated on the status of campaign launch from flight start to finish
Drive revenue and increase customer satisfaction by developing and cultivating strategic client relationships and delivering customized solutions aligning to the client's advertising needs.
Develop a thorough understanding of the clients' position in the market, their product/service, points of difference and competitive advantages.
Always lead with insights and data; tailor content and messages about ways to grow and optimize campaigns to increase business results. Influences Stakeholders and Decision Makers by sharing data insights.
Own and communicate data-driven optimization decisions that are aligned with client needs/KPIs and meet business performance expectations.
Responsible for the execution of campaigns, driving coordination of internal resources for excellence in the completion of core tasks, account transitions, and maintaining client account health.
Ability to upsell and increase consumption of existing products, identify winning sales strategies, package them for efficiency and replicate them across similar client types.
Advocate internally for the solutions required to drive successful business outcomes
Anticipate how decisions are made, persistently explore and uncover the business needs of key clients and understand how our range of product offerings can grow their business
Partner with Client Partners and Marketing to deliver wrap reports that outline goals, performance against goals, insights, and recommendations
Qualifications
5+ years in sales or sales account management role
A proactive, customer-first, solutions-oriented and professional attitude
Working knowledge of media/advertising industry and agency landscape
Negotiation skills related to renewals, upsells, cross-selling and product add-ons
Ability to prioritize, multi-task and meet deadlines
Exceptional interpersonal and written communication skills
Ability to work independently across teams
Soft skills in sales, marketing, communication, customer service, technical, leadership, and analytical skills.
Advanced skill level of Microsoft Excel and Microsoft Office Suite
Experience with systems, platforms, and vendors such as: JIRA, Operative, Salesforce, Insertion Order Systems (MediaOcean, Prisma, etc.)
Bachelor's degree in related field preferred, although not required
Compensation and Benefits
Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
Competitive medical, dental and vision coverageCompany-paid pension and 401(k) matchThree weeks of vacation and up to three weeks of paid sick leaveNine paid holidays and two personal days20 weeks paid parental leave for any new parentRobust mental health resourcesBackup care and caregiver concierge servicesGender affirming servicesPet insuranceFree Post digital subscriptionLeadership and career development programs
Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.
The salary range for this position is:
85, ,700.00 USD Annual
The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.
The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.
The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?
#washpostlife
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