Enterprise Account Manager

1 month ago

Bentonville, Arkansas, United States Rockbot Full time

Are you a proactive leader who loves building and fostering relationships? Do you enjoy communicating with stakeholders to gain insight and find innovative ways to develop solutions? Do you think of yourself as a super planning and presentation guru? Rockbot is seeking an Enterprise Account Manager to join our growing national team in Bentonville, Arkansas. If this sounds like you, let's chat

The Enterprise Account Manager will support a top account (largest brick and mortar retailer in America) with Rockbot at the customer's location. You will nurture this client relationship and oversee the rollout of various media marketing campaigns and overall customer success and product adoption. You will serve as the team's primary point of contact to ensure satisfaction and growth.

The Rockbot team helps businesses, brands, and places succeed by empowering them to deliver better customer experiences and build stronger connections through media in real-world spaces. We are technologists, music lovers, and content creators all focused on producing the most amazing customer experience possible - and we're having a great time doing it

You will:

  • Manage Media Marketing Campaigns: Oversee the execution of media marketing campaigns, including but not limited to: product, advertising, and program details, ensuring all elements are delivered effectively.
  • Coordinate with Stakeholders: Act as the primary liaison between senior management within the client organization and our internal teams to ensure the success of complex programs, campaigns and strategies.
  • Develop Account Plans and Weekly/Monthly Reviews: Lead regular cadence meetings, business reviews, and opportunity solving sessions in collaboration with the Senior Account Director and cross functional teams.
  • Analyze and Strategize: Evaluate product performance data to uncover key insights, develop innovative strategies, and identify new opportunities during regular Business Reviews in collaboration with the Senior Account Director and cross functional teams.
  • Track and Support Account Growth: Monitor and support the expansion and performance of accounts, implementing strategies to drive growth and success in collaboration with the Senior Account Director.
  • Enhance Product Utilization: Be the Subject Matter Expert for Rockbot to promote product adoption and expansion by providing comprehensive onboarding, training, and hands-on support.
  • On-Site Engagement: Be present on-site at the corporate headquarters of the largest brick-and-mortar retailer in America for several days each week, ensuring close collaboration and support.

Experience Requirements:

  • Enterprise Client Development: Proven track record of building and nurturing partnerships with major brands.
  • Strategic Project Management: Strong skills in setting priorities, taking direction, performing root cause analysis, and managing multiple tasks and deadlines simultaneously.
  • Cross-Functional Leadership: Demonstrated ability to lead and collaborate effectively across various functional teams, both internal and external.
  • Product Adoption Success: Consistent history of exceeding targets in product utilization and adoption.
  • Data Analysis and Strategy Development: Experience in analyzing large datasets to uncover key performance insights and developing strategies to optimize campaign outcomes.
  • Exceptional Communication Skills: Excellent verbal and written communication skills, including copywriting, with a keen attention to detail, strong organizational abilities, and effective planning skills.
  • Creative Problem-Solving: Creative and flexible thinking with an open mind and strong problem-solving abilities.
  • Presentation Proficiency: Strong presentation and deck-building abilities with an eye for detail and visual design.
  • Collaborative Attitude: Team player mentality with a passion for collaboration and teamwork.
  • Sound Judgment: Ability to interact decisively and diplomatically in various situations.
  • Adaptability: Desire to thrive in a fast-paced, competitive, multinational environment.

*Located in Bentonville or open to relocate to Bentonville from anywhere in the U.S.

About Rockbot:

Rockbot empowers businesses to simply and reliably stream the right content to make their guests' experience great with a suite of innovative multimedia solutions - Rockbot TV, Rockbot Digital Signage, Rockbot Music, and Rockbot Audio Messaging. Rockbot is the only platform that unifies the full spectrum of media solutions with an enterprise-grade SaaS platform, enabling them to control, schedule, and monitor any number of locations from our web dashboard and mobile app.

From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, fitness, hospitality, personal care, corporate offices, medical, multi-unit residential, and more, Rockbot provides all the tools & licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit

Compensation:

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The compensation band for this role is $120 to $150k, plus commission, equity, and benefits for all team members.

Our Values:

  • Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better.
  • Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.
  • Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The "Why" and "How" always matters.
  • Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions.
  • Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
  • Integrity: We say what we mean, and do what we say, simply, clearly, honestly.

Rockbot is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.

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