Client Relations Specialist

2 weeks ago


Bentonville, Arkansas, United States Enterprise Mobility Inc Full time
Position Overview

Enterprise Mobility Inc. is a leading provider in the automotive rental and leasing sector, recognized for its commitment to exceptional workplace culture. We are dedicated to achieving our vision of becoming the most reliable mobility service provider globally.

The role of the Customer Experience Representative (CXR) is crucial in ensuring that our customers receive outstanding service. This position is responsible for delivering friendly and efficient service while facilitating the rental process through thorough verification and documentation of necessary information.

Compensation: The starting pay for this role is $17.60 per hour plus bonuses.

Benefits Include:

  • Paid time off
  • Employee discounts on rentals
  • Retirement savings plan with 401k matching
  • Comprehensive health insurance
  • Life and dental insurance
  • Vision coverage
  • Opportunities for training and professional development
Key Responsibilities
  • Welcome customers in a courteous and timely manner.
  • Deliver exceptional customer service by clearly communicating rental terms, vehicle features, and additional services, including optional protection products and upgrades.
  • Assist customers with local information, directions, and service inquiries.
  • Handle incoming calls for reservations, rate inquiries, and general questions, providing solutions for customers and partners.
  • Make outbound calls for follow-ups and other assigned tasks.
  • Evaluate the condition of vehicles upon return.
  • Report any customer or vehicle issues to management.
  • Engage in continuous learning and development through on-the-job training and company-sponsored programs.

Enterprise Mobility Inc. is an Equal Opportunity Employer/Disability/Veteran.

Qualifications
  • Minimum age of 18 years.
  • High School Diploma or G.E.D. is required.
  • At least 2 years of experience in customer service or sales within retail, guest services, or administrative roles.
  • A valid driver's license is necessary.
  • No more than 2 moving violations or at-fault accidents in the past 3 years, and no drug or alcohol-related offenses in the past 5 years.
  • Must be authorized to work in the United States without requiring sponsorship.


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