Client Relations Specialist
2 weeks ago
Enterprise Mobility Inc. operates renowned car rental brands and is recognized as a leading workplace. As the largest privately held automotive rental and leasing company in North America, we are committed to achieving our vision of becoming the most trusted mobility provider.
The Customer Experience Representative (CXR) role is vital to our National/Alamo brand. This position is responsible for delivering exceptional, friendly, and efficient service, ensuring that every customer interaction is positive. The CXR facilitates the rental process by verifying and documenting essential driver information, contributing to a seamless rental and return experience.
Compensation: Starting pay for this role is $17.60 per hour plus bonuses.
Benefits include:
- Paid time off
- Employee discounts on rental vehicles
- Retirement savings plan with 401k matching
- Comprehensive health insurance
- Life insurance
- Dental and vision insurance
- Ongoing training and development opportunities
- Welcome customers with professionalism and courtesy.
- Deliver outstanding customer service by clearly communicating rental terms, vehicle features, and additional services, including optional protection products and upgrades.
- Assist customers with directions, local information, and service inquiries.
- Handle incoming calls for reservations, rate inquiries, and general assistance, providing effective solutions for customers and partners.
- Conduct follow-up calls for customer management and other assigned tasks.
- Evaluate the condition of rental vehicles upon return.
- Report any customer or vehicle issues to management promptly.
- Engage in continuous learning and skill enhancement through on-the-job training and company-sponsored programs.
Enterprise Mobility Inc. is an Equal Opportunity Employer/Disability/Veteran.
Qualifications- Minimum age of 18 years.
- High School Diploma or G.E.D. is required.
- At least 2 years of experience in customer service or sales within retail, guest services, or administrative roles.
- A valid driver's license is mandatory.
- No more than 2 moving violations or at-fault accidents in the past 3 years, and no drug or alcohol-related offenses in the past 5 years.
- Authorization to work in the United States without the need for sponsorship.
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