Global Customer Success Account Manager

2 weeks ago


Bentonville, Arkansas, United States Microsoft Corporation Full time

Position Overview
We are seeking a dedicated and enthusiastic Global Customer Success Account Manager, Leader (CSAM) to be part of the Retail & Consumer Goods Industry (RCG) CSAM leadership team, focusing on guiding and supporting one of our most significant global clients.

Role Responsibilities
As a vital member of this team, you will assist the CSAM leads within our RCG organization and spearhead essential initiatives alongside them. Your efforts will involve:

  • Clarifying priorities and defining specific CSAM strategies to meet our business objectives.
  • Collaborating with the CSAM manager community to implement these strategies effectively.

Core Values
At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We foster a culture of growth, innovation, and collaboration, underpinned by our values of respect, integrity, and accountability. We are committed to creating an inclusive workplace where everyone can thrive.

People Management
In this role, you will lead through empowerment and accountability by:

  • Modeling: Embodying our culture and values, and practicing our leadership principles.
  • Coaching: Setting team objectives and enabling success across boundaries.
  • Caring: Attracting and retaining top talent while investing in their growth.

Customer Relationship Management
You will set an example by managing operational executive relationships with key customers, partners, and internal stakeholders to advance Microsoft's customer success objectives. This includes:

  • Ensuring customers recognize the value of our solutions as intended.
  • Identifying and addressing potential issues proactively.
  • Expanding customer relationships to uncover cross-sell and upsell opportunities.

Technical Relevance
As a leader, you will coach team members on developing training plans that focus on technical and industry knowledge, ensuring alignment with organizational goals. You will:

  • Stay updated on industry trends and Microsoft technical insights.
  • Advise customers on technology trends relevant to their business.

Customer Success Leadership
Your role will involve driving discussions with customers to align their objectives with Microsoft's offerings, promoting growth opportunities. You will:

  • Lead the team in adopting customer success strategies to maximize investments.
  • Support account planning to drive transformation towards modern digital approaches.

Qualifications
To be successful in this role, you should possess:

  • A Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or a related field with 6+ years of relevant experience.
  • Alternatively, a Master's Degree in a similar field with 4+ years of experience.

Additional Qualifications
Preferred qualifications include:

  • 5+ years of experience in the customer industry.
  • 3+ years of people management experience.
  • Experience managing a consumption or project portfolio.

Microsoft is an equal opportunity employer, committed to creating a diverse and inclusive workplace.



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