Mobility Solutions Specialist
2 days ago
Job Summary
Enterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.
Key Responsibilities
- Meet and greet customers in a professional and friendly manner, providing a warm and welcoming experience.
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment.
- Offer additional customer assistance by providing directions, maps, local area information, and service information.
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
- Place outgoing calls for callback management and miscellaneous calls as assigned.
- Assist in assessing the condition of rental vehicles upon return.
- Notify management of any known customer or vehicle problems and required maintenance.
- Continuously build knowledge and skills, pursuing on-the-job training and development opportunities, and company-sponsored classroom training.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent required.
- Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
- Valid driver's license required.
- No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI).
- Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Benefits
- Paid time off.
- Employee rental car discounts.
- Retirement savings plan including 401(k) with matching profit sharing.
- Health insurance.
- Life insurance.
- Dental insurance.
- Vision insurance.
- Training and development opportunities.
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